Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Meijer
01.2023 - Current
Resolve complex customer issues quickly and efficiently while maintaining professionalism, diplomatic communicator
Schedule breaks and lunches for 20 or more employees according to union contract
Decreased customer help times to a minimum 12 second waiting period.
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Coordinated and monitored service activities to confirm work met all requirements.
Kennel Assistant
Brooklyn Road Veterinary Clinic
02.2022 - 07.2022
Individually maintained boarding environment with over 30 animals
Feed, exercise, cleaned cages and runs, administered medication, monitored animal behavior for aggression, fear, and injury
Answered telephones and performed administrative duties to assist receptionist during busy periods
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
Crew Member
McDonalds
02.2021 - 12.2021
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Improved customer satisfaction by providing friendly and efficient service at the register.
Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Animal Science, Pre-veterinary focus -
Michigan State University
01.2025
Associates of Science -
Jackson Community College
05.2022
High School Diploma -
Tecumseh High School
05.2022
Skills
Communication
Customer Service
Decision Making
Leadership
Team Work
Collaboration
Developing Strategies
Prioritizing Steps
Accurate Recordkeeping
Client Advocacy
Notetaking and documentation
Accomplishments
Dean's List for 3 years
Certificate of Veterinary Assisting
Timeline
Service Coordinator
Meijer
01.2023 - Current
Kennel Assistant
Brooklyn Road Veterinary Clinic
02.2022 - 07.2022
Crew Member
McDonalds
02.2021 - 12.2021
Bachelor of Animal Science, Pre-veterinary focus -