Christian Bones
Tampa,FL
Summary
Dedicated and driven Information Systems Operator/Analyst with 794 academic hours in the U.S Army. Achieved excellence through overcoming challenges. Proficient in cryptography concepts, network security, and switch/router configuration.
Overview
7
7
years of professional experience
Work History
Water Maintenance/Preventative Maintenance Technician
Hillsborough County Board of County Commissioners
Tampa, FL
06.2024 - 10.2024
- Performed preventative maintenance on a variety of equipment, including pumps and valves. Water, sewer and reclaim valves.
- Conducted regular inspections on manholes and air release valves (ARV) to identify potential problems or areas of improvement and swapped out for clean (ARV).
- Replaced worn parts and lubricated moving components to ensure proper operation.
- Troubleshot complex mechanical issues using specialized diagnostic tools and techniques.
- Maintained accurate records of all maintenance activities in the computerized system.
- Installed new equipment according to manufacturer's specifications and safety guidelines.
- Identified safety hazards in the work environment and took appropriate corrective action.
- Created detailed reports for management summarizing repairs and preventive maintenance completed each month.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Valet Parking Attendant
Power Design
St. Petersburg, FL
02.2024 - 06.2024
- Greeted customers and provided them with parking instructions.
- Assisted customers in loading and unloading luggage.
- Monitored parking lot to ensure that vehicles were parked correctly.
- Provided customers with valet tickets upon arrival and collected tickets upon departure.
- Ensured customer satisfaction by providing friendly, courteous service.
- Maintained orderliness of the parking area at all times.
- Transported vehicles between various locations as needed.
- Safely drove a variety of vehicle makes and models including luxury cars, vans, SUVs.
- Organized keys for easy retrieval when customers return for their vehicles.
- Responsible for keeping track of all incoming and outgoing vehicles from the lot.
Fiber Optic Technician/in Plant
KGPCo
Various Cities In Florida , FL
10.2024 - 12.2024
- Installed, terminated, spliced and tested fiber optic cables.
- Troubleshot and repaired fiber optic systems.
- Maintained documentation of all network changes and repairs.
- Documented installation records in a timely manner.
- Ensured that safety standards were met during installation processes.
- Worked with other technicians as part of a team on large projects.
- Organized and coordinated resources required for successful completion of jobs.
- Performed maintenance on fiber optic networks.
- Tracked inventory levels of tools, parts, supplies., used in job sites.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Pulled lines to proper tension for safety and durability of installation work.
Information Systems Operator Analyst (IT)
U.S Army National Guard
Tampa, FL
07.2017 - 10.2023
- Responsibilities include maintaining, processing, and troubleshooting military computer systems/operations.
- Maintenance of networks, hardware, and software.
- Provide soldiers/personnel and network administration services.
- Construct, edit, and test computer programs, and perform other duties as needed.
- Specialist, E-4 Information Technology Specialist
- Some training includes.
- Communicate Operational Security.
- Identify Operations Systems.
- Implement Control of Client Access.
- Implement Disaster Recovery Procedures on Microsoft Exchange Server.
- Supervised a high-performing team of 20-50 soldiers/personnel on missions/job requirements.
Information Technology Specialist
Pinellas Credit Union
Largo, FL
10.2021 - 07.2023
- Installing new software and hardware components.
- Regularly evaluating our IT systems to ensure they meet the necessary demands.
- Assisting with network administration tasks.
- Ensuring data storage is safe and secure.
- Resolving all issues coworkers have by troubleshooting their IT systems, hardware, and software.
- Training employees on various application software to fulfill job and tasks required.
- Educating employees about network security and best practices for computer usage.
- Supporting the day-to-day operations of our computer network.
- Office 365 (Outlook, Excel, Word, Teams, PowerPoint, etc.)
- Audio Visual hardware and software (Zoom, Skype).
Customer Service Representative
Bank of America
Tampa, FL
08.2018 - 09.2019
- Working in a professional, fast-paced environment that requires accuracy, multitasking, and effectively communicating resolutions in an efficient manner.
- Meeting clients in the moments that matter to fully understand their needs and fully resolve their situations the first time.
- Navigating multiple computer applications while interacting.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Provided customer service support to clients in a timely and efficient manner.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Education
Information Technology
07/2018
07-2018
High School Diploma -
Tampa, FL
Tampa, FL07-2017
Skills
- Thrives in a busy, fast-paced working environment
- Authorized to work in the US for any employer
- Customer Support
- Network Troubleshooting
- Cable installation
- Adaptability and Flexibility
- Thrives in a busy, fast-paced working environment
- Authorized to work in the US for any employer
- Customer Support
- Network Troubleshooting
- Cable installation
- Adaptability and Flexibility
Languages
Spanish
Professional
Timeline
Fiber Optic Technician/in Plant
KGPCo
10.2024 - 12.2024
Water Maintenance/Preventative Maintenance Technician
Hillsborough County Board of County Commissioners
06.2024 - 10.2024
Valet Parking Attendant
Power Design
02.2024 - 06.2024
Information Technology Specialist
Pinellas Credit Union
10.2021 - 07.2023
Customer Service Representative
Bank of America
08.2018 - 09.2019
Information Systems Operator Analyst (IT)
U.S Army National Guard
07.2017 - 10.2023
Information Technology
07/2018
High School Diploma -
Tampa, FL
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