Christian Bourgeois
Astoria,NY
Summary
Versatile and multilingual professional with over 10 years of leadership experience in program design, team training, and customer service across education, hospitality, and the arts. Proven ability to create engaging enrichment programs, manage teams, and deliver exceptional customer experiences. Holds certificates in CPR, First Aid, Elijah's Law, and food safety.
Overview
16
16
years of professional experience
Work History
Assistant Site Director
Boys and Girls Club of Queens
02.2023 - Current
- Lead and supervise small team of Group Leaders/teachers to deliver safe, engaging, and educational after - school programs for 150+ K - 8th grade students. Develop and execute enrichment curricula, ensuring alignment with learning objectives and safety standards. Foster team collaboration and maintain strong relationships with parents and board members.
- Maintained records and logs of work performed and materials and equipment used.
- Developed work schedules for team members to maximize shift coverage.
Server/Trainer
Applebee's
08.2022 - Current
- Trained over 20 new servers and hosts, enhancing team efficiency and customer satisfaction.
- Built a loyal customer base by delivering personalized service and proactively resolving issues. Managed opening and closing duties, ensuring front of house cleanliness, safety, and readiness.
Café Associate/Barista/Trainer
Panera Bread LLC
05.2014 - 08.2019
- Directed theater programs and productions for 40+ youth aged 5-18, combining creative instruction with a focus on safety and development.
- Designed and choreographed performances, fostering teamwork and confidence.
- Supervised staff and ensured compliance with health and safety standards.
Director
SkyRise Theater
02.2016 - 10.2018
- Pivotal in designing, teaching, choreographing, and facilitating camps, shows, and performances of 40+ youth per week, aged 5-18.
- Responsible for safety and health of campers, children, actors, and workers.
Barista/Cook/Cafe Associate
Cake Shoppe Cafe
04.2016 - 09.2016
- Customer service and café associate
- Oversaw training and educating associates, as well as carried out managerial tasks
- Went through extraneous training for added sales and business knowledge and customer service capability
Camp Counselor
Treasure Valley Reservation
05.2009 - 07.2014
- Developed activity for and was responsible for safety and enjoyment of 12+ children for 4 weeks in 1600+ acre reserve
- Assisted in creating a Program Staff, Program Map, and Program Plan for Resident Camp
- Also served as organizer and Master of Ceremonies in final presentation of Honors
Education
Bachelor of Arts - Music Performance
Manhattanville University
Purchase, NY05-2020
High School Diploma -
Millbury Memorial High School
Millbury, MA06-2016
Skills
Leadership and Management:
- Budgeting and finance
- Health and safety compliance
- Team training, supervising, conflict management
- Event planning, program design
Education and Arts:
- Teaching
- Theater Direction
- Public Speaking
Technical Skills:
- Microsoft Office Suite, Google Workspace, POS Systems
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Professional Working
Timeline
Assistant Site Director
Boys and Girls Club of Queens
02.2023 - Current
Server/Trainer
Applebee's
08.2022 - Current
Barista/Cook/Cafe Associate
Cake Shoppe Cafe
04.2016 - 09.2016
Director
SkyRise Theater
02.2016 - 10.2018
Café Associate/Barista/Trainer
Panera Bread LLC
05.2014 - 08.2019
Camp Counselor
Treasure Valley Reservation
05.2009 - 07.2014
Bachelor of Arts - Music Performance
Manhattanville University
High School Diploma -
Millbury Memorial High School
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