Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Brown

Fredericksburg,VA

Summary

Hardworking employee enthusiastic about learning commercial delivery field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.

Overview

5
5
years of professional experience

Work History

Class A Truck Driver, OTR

Stevens Transport
11.2023 - 04.2024
  • Reduced fuel consumption with strategic route planning and efficient driving techniques.
  • Ensured timely deliveries by coordinating closely with dispatchers and adjusting routes as needed.
  • Promoted positive company image while representing the organization at various events like trade shows or conferences when required.
  • Safeguarded cargo through proper loading, securing, and monitoring during transport.
  • Streamlined paperwork processing by accurately logging hours of service, trip details, and expense reports in a timely manner.
  • Updated dispatchers regularly on progress toward destination using GPS tracking technology for accurate real-time information sharing.
  • Provided outstanding customer service with prompt communication, professionalism, and issue resolution when necessary.
  • Communicated effectively with shipping dock personnel during pickup/drop-off procedures ensuring smooth operations.
  • Performed thorough pre-trip and post-trip inspections, identifying potential issues before they became problems.
  • Preserved equipment lifespan by consistently practicing safe driving habits and abiding by weight restrictions.
  • Navigated challenging weather conditions safely by adjusting driving techniques and making informed decisions based on conditions.
  • Maintained excellent safety record by adhering to company policies and Federal Motor Carrier Safety Regulations.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.

Technician

Meckley Services
01.2022 - 07.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Completed job reports and logs immediately following service calls.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Tracked and recorded parts and labor costs related to each service call.

Branch Sales and Service Representative

PNC Bank
09.2019 - 01.2022
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Accepted payments and updated accounts with latest information.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

No Degree - CDL

CDS Tractor Trailer Training
Woodford, VA
09.2023

High School Diploma -

King George High School
King George, VA
06.2015

Skills

  • Health and safety awareness
  • Safe Driving Practices
  • Load securement knowledge
  • Adaptability to weather conditions
  • Basic Computer Literacy
  • Vehicle inspection proficiency
  • Accident prevention strategies
  • Logbook Maintenance
  • GPS Navigation Systems
  • DOT Regulations Compliance
  • Trip planning capabilities
  • Strong Work Ethic
  • Safe Driving
  • Dependable and reliable
  • Class A Commercial Driver's License
  • Long-haul driving
  • Commercial driving
  • Inclement weather driving
  • Vehicle inspections
  • Accurate record keeping
  • Customer-Oriented
  • Clean MVR
  • Document Management
  • Delivery Scheduling
  • Route logs
  • Class A license
  • Trailer Coupling and Uncoupling
  • Tractor-Trailer Operation
  • Dependable and Cooperative
  • Word Processing

Timeline

Class A Truck Driver, OTR

Stevens Transport
11.2023 - 04.2024

Technician

Meckley Services
01.2022 - 07.2023

Branch Sales and Service Representative

PNC Bank
09.2019 - 01.2022

No Degree - CDL

CDS Tractor Trailer Training

High School Diploma -

King George High School

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