Christian Bruno

• Handles the operations of (3) locations: Levelland Campus, Reese Campus and Lubbock Downtown (with Coffee Shop)
• Plans, organizes, and manages all aspects of the bookstore operations as well as maintaining excellent client relations with our client partners (staff and faculty)
• Responsible for acquiring and maintaining appropriate inventory levels in textbooks, trade, and general merchandise.
• Collect, enter and analyze textbook orders from faculty for order placement while maintain regular communication with campus stakeholders regarding status
• Manage inventory for the department, including receiving, tagging, set-up and the return of unsold inventory to the vendors
• Exercise due diligence and sound judgement in protecting Company assets
• Develop and maintain a good working relationship with the faculty to obtain key information in the text area
• Schedule regular appointments and meet with the appropriate administrative personnel to build rapport, discuss situations, and avoid potential problems
• Recruit, hire, train, schedule and maintain staff at appropriate levels according to Company guidelines and budgets
• Organizational structure and staffing plans vary based on business needs

• Produced five new brands for the expansion of existing areas and the acquisition of new areas in new malls as the lead person
• Provides 3D designs, research and development, investment studies, financial reports (PLA, IS, ERP), and a timeline of all projects from start to finish
• Worked effectively with other departments to ensure projects were aligned with the timeline and its objectives
• Provides initial reports, testing, policies, guidelines, and recommendations for all projects prior to turnover for operations use
• Identify possible concepts that would help improve the overall operation through expos, competitor analysis, and third-party products
• Temporarily leads the training department and creates a new training program for the operations department
• (12) months
• Aid the company in applying ISO 9001:2015 principles
• Led the company in the re-opening of branches after the pandemic surge through safety inspection
• Handled all company TV media exposures in terms of interviews and answering questions from the public

• Aside from being the Department Head for Special Projects, I also led the company's operations training. This was 4 years after leading the EXCEL Training Program until October 2018.
• Led the Operations Training Department to align the company's needs for existing and newly hired employees.
• Re-create, revise, re-calibrate, and rebranded the primary programs of the company for newly re-opened branches, and tailor-fit these programs under the present circumstances during the pandemic.
• Facilitated leadership development trainings for aspiring managers or supervisors within the organization.

• Overall in charge of all the stores operation in Cavite area (including exhibit areas)
• Ensure that target sales are met for each store and that all are compliant with the SOP and direction of the management
• Provide target sales for each store and analyze all store's reports, such as MIS, profit and loss analysis, ERP, and income statements
• Provides coaching and training to all officers and managers and evaluates their performance and needs
• Conducts the hiring of managers and officers as the last interviewer in the process
• Conducts area meetings, branch visits, and inspections of all branches
• Leads all support groups in the area, which may be composed of creative, technical, redemption, marketing, accounting, information technology, and HR
• Handled the top-tier training program for all branch managers for five years

Reports Directly to AVP for Operations

Aside from my primary role as an Area Head, I also led the training for the promotion of Branch Managers in the organization under the EXCEL Program.

• The EXCEL Program is a laddered program for new and existing employees that want to become a bonafide Branch Head.
• I handled four successful batches for the program with no less than five certified branch managers under my leadership.
• I endorsed the program to the talent management team in October 2018 due to my promotion as department head.

• Awarded 2nd place as best store and consistently in the Top 5 as branch head during national inspection
• Ensure all S.O.P.s are observed in my store as well as the company policy
• Analyzes reports such as MIS, profit and loss analysis, ERP, and income statements and provides immediate actions for any losses and negative data
• Provides coaching and training to all staff and crews and evaluates their performance and needs
• Conducts the hiring of crew and staff as the last interviewer of the process
• Conducts branch meetings
• Leads all support groups, which may be composed of technical, redemption, marketing, accounting, information technology, human resources, or whichever departments are present under my jurisdiction

• Create Domestic Product such as Inbound Travel Packages, Corporate Packages for Universities and Marketable Inbound Travel Package for Travel Expos
• Handled all Domestic Packages for Travel and Tours with main markets such as Chinese, Russian, and Italian tourists
• Ensures their travel experience to be worth their money and go beyond the extra mile on their stay from the arrival at the airport until the end of their trip

• Build high quality links through contact acquisition, content generation and the creation and management of link campaigns based on quality and legitimate online marketing guidelines
• Ensures submission of quality reports daily at the end of each campaign and before the cycle ends
• Ensures that targeted keywords and URLs are concise and accurate to avoid reduplication of work
• Ensures proper optimization of Business Directory listing submission by providing all information available that is required by the Business Directory sites
• Create, optimize, and manage accounts created for social media, Social Sharing and Blog profiles necessary for link building process
• Provides competitive designs necessary for blog sites optimization
• Guarantees proper submission of content provided by the On-Page and Content Writers
• Posts contents in a scheduled basis using a specific tool and/or manual upload
• Responsible for Meta tag checking, and article editing whenever needed

• Counter personnel crew that ensures accuracy of orders, delivering fast and on-time orders
• Lobby person who oversees ensuring the cleanliness of the dining area and service area as well
• I was awarded as best in station a couple of times during my stay
• Kitchen crew ensuring orders are accurate and align with the SOP