Christian Byrd
Warren,MI
Summary
Results-driven Service Manager with expertise in optimizing service operations, enhancing customer satisfaction, and managing budgets effectively. Proven success in training staff and negotiating with vendors to achieve operational goals.
Overview
1
1
Certification
45
45
years of professional experience
Work History
Service Manager
Solomon Organization
Clinton Township, Michigan
03.2026 - Current
- Oversaw daily service operations to maximize customer satisfaction.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Trained staff on customer service protocols and industry best practices.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Resolved customer inquiries promptly and professionally.
- Cultivated relationships with customers, vendors, and suppliers to enhance service collaboration.
- Coordinated service schedules to enhance team efficiency.
- Collaborated with team members to address operational challenges.
- Established feedback mechanisms to refine service delivery based on customer insights.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Led regular team meetings to address customer feedback and identify process improvements.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Proposed or approved modifications to project plans.
Senior Maintenance Manager
Greystar Property Management
Clinton Township, Michigan
09.2021 - 03.2026
- Supervised daily maintenance operations across multiple properties to ensure efficiency and safety.
- Developed preventive maintenance schedules, enhancing operational efficiency across properties.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Trained and mentored maintenance staff on best practices and safety protocols.
- Implemented cost-saving measures in maintenance processes, improving overall budget efficiency.
- Coordinated vendor partnerships to ensure timely repairs and services across properties.
- Managed inventory of maintenance supplies and tools to maximize resource utilization.
- Evaluated and refined existing procedures, recommending changes for enhanced operational performance.
Maintenance Supervisor
Dart Properties
Clinton Township, Michigan
06.2013 - 09.2021
- Supervised daily maintenance operations for residential and commercial properties to ensure optimal functionality.
- Coordinated maintenance schedules to ensure timely repairs and inspections across multiple locations.
- Developed preventive maintenance programs to enhance property upkeep and extend asset life.
- Reviewed work orders and allocated resources to prioritize task completion effectively.
- Managed vendor relationships for outsourced maintenance services, ensuring quality supplies and competitive pricing.
- Collaborated with vendors and suppliers to secure spare parts at favorable rates.
- Prepared and monitored budget, maintaining financial health of maintenance department.
- Led and mentored newly hired employees, enhancing their understanding of company programs.
Maintenance Supervisor
Gorden Begen Properties
Warren, Michigan
05.1993 - 06.2013
- Supervised daily maintenance operations for residential and commercial properties.
- Coordinated maintenance schedules, ensuring timely repairs and inspections to minimize downtime.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities to optimize workflow.
- Inspected facilities to identify issues and schedule necessary maintenance.
- Coordinated emergency repairs to minimize disruptions in production schedules.
- Managed vendor relationships, securing quality outsourced maintenance services and supplies to support operations.
- Maintained records of repairs and parts inventory usage to optimize planning.
- Researched new products to enhance the company's competitive edge.
Facilities Technician
Cormorant Properties
Mount Clemens, Michigan
11.1987 - 05.1993
- Maintained building systems for optimal performance and safety compliance.
- Coordinated with vendors to ensure timely repairs and maintenance services, enhancing property upkeep.
- Conducted property inspections to ensure compliance with company standards.
- Inspected buildings and grounds to identify safety hazards and necessary repairs, contributing to overall safety compliance.
- Assisted in emergency response efforts to address facility-related issues efficiently.
- Documented property conditions and reported findings to management promptly.
- Performed minor carpentry tasks, including painting walls and repairing doors.
- Managed outside contractors to ensure project completion within budget, optimizing resource allocation.
Security Supervisor
USAF
Cheyenne, Wyoming
06.1981 - 10.1987
- Coordinated security operations during major events and emergencies, ensuring safety for attendees and staff.
- Trained staff on emergency response procedures and safety measures, enhancing overall preparedness and response effectiveness.
- Monitored surveillance systems for unauthorized access or suspicious activities.
- Supervised access control at all facility entrances, allowing entry to authorized personnel only.
- Responded promptly to emergencies by deploying necessary resources and personnel.
- Conducted regular patrols to identify potential threats or safety hazards.
- Managed CCTV monitoring and dispatch duties, providing comprehensive oversight and rapid response to incidents.
- Led security team and participated in on-call shifts to maintain readiness.
Education
High School Diploma -
Lincoln High School
Warren, MI06-1981
Skills
- Service operations management
- Operational efficiency
- Budget oversight
- Vendor negotiation
- Team performance management
- Operational efficiency
- Relationship management
- Operational efficiency
Certification
- EPA Certified - Universal - Mainstream Engineering - 2013
- CPO Certified - DMAA - 2025
- Mold Remediation - DMAA - 2003
Accomplishments
- Renovated Property of the Year 2026 - NAA - Top Three in Nation
- Renovated Property of the Year 2025 - Prism Awards
- Greystar Management Service Award - 2023/2024
- Greystar Management Supervisor of the Year - 2022/2024
- Greystar Management Road Warrior - 2022/2024
Timeline
Service Manager
Solomon Organization
03.2026 - Current
Senior Maintenance Manager
Greystar Property Management
09.2021 - 03.2026
Maintenance Supervisor
Dart Properties
06.2013 - 09.2021
Maintenance Supervisor
Gorden Begen Properties
05.1993 - 06.2013
Facilities Technician
Cormorant Properties
11.1987 - 05.1993
Security Supervisor
USAF
06.1981 - 10.1987
High School Diploma -
Lincoln High School