Christian Cagle
Jacksonville,FL
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction and loyalty at Red's Steakhouse. Leveraged guest engagement and hospitality service expertise to significantly increase sales. Skilled in food safety and server training, consistently creating memorable dining experiences. Achieved a notable improvement in repeat business through innovative cocktail creation and exceptional service.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
32
32
years of professional experience
Work History
Server/Bartender
Red's Steakhouse
05.2020 - 12.2024
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server/Bartender
Jax Spice
08.2017 - 05.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Bartender
Gusto Italian Restaurant
02.2015 - 08.2017
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Server
Bella Vita Italian Restaurant
07.2012 - 02.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Bartender
Epping Forest Yacht Club
10.2010 - 07.2012
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Owner/salesman
North Beach Auto Sales
12.2008 - 10.2010
Owner/Salesman
North Beach Auto Sales
12.2008 - 10.2010
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Partner/Salesman
Florida Cars Auto Sales
04.2005 - 07.2007
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Researched and wrote contracts, agreements and proposals.
Owner/Operator Technician
Cagle Bros Detail
05.2004 - 06.2007
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Server/Bartender
Ponte Vedra Lodge & Bath Club
02.1993 - 09.1995
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Arts - Communications
University of North Florida
Jacksonville, FL01-1993
Associate of Arts - Associates
FCCJ South Campus
Jacksonville, FL05-1990
High School Diploma -
Fletcher High School
Neptune Beach, FL06-1987
Skills
- Order delivery practices
- Daily specials memorization
- Team member support
- Food safety
- Calm demeanor
- Server training
- Guest engagement
- Hospitality service expertise
- Positive and professional
Timeline
Server/Bartender
Red's Steakhouse
05.2020 - 12.2024
Server/Bartender
Jax Spice
08.2017 - 05.2020
Server/Bartender
Gusto Italian Restaurant
02.2015 - 08.2017
Server
Bella Vita Italian Restaurant
07.2012 - 02.2015
Server/Bartender
Epping Forest Yacht Club
10.2010 - 07.2012
Owner/salesman
North Beach Auto Sales
12.2008 - 10.2010
Owner/Salesman
North Beach Auto Sales
12.2008 - 10.2010
Partner/Salesman
Florida Cars Auto Sales
04.2005 - 07.2007
Owner/Operator Technician
Cagle Bros Detail
05.2004 - 06.2007
Server/Bartender
Ponte Vedra Lodge & Bath Club
02.1993 - 09.1995
Bachelor of Arts - Communications
University of North Florida
Associate of Arts - Associates
FCCJ South Campus
High School Diploma -
Fletcher High School
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