Christian Caldwell
Mount Clemens,MI
Summary
Detail-oriented and customer-focused professional with strong experience in account management, high-volume customer service, and operations coordination. Proven ability to handle sensitive financial conversations, resolve account issues, and maintain accurate documentation in fast-paced environments. Known for professionalism, clear communication, and adaptability when learning new systems and workflows. Seeking to contribute to a healthcare organization as a Patient Accounting Specialist, supporting billing accuracy, patient satisfaction, and compliance standards.
Overview
6
6
years of professional experience
Work History
Founder & Operations Lead
CC Superior Vending
08.2025 - Current
- Manage client accounts including onboarding, service coordination, and ongoing support. Handle billing communications, service inquiries, and issue resolution with business partners. Maintain accurate records of inventory, payments, and service schedules. Ensure professionalism and compliance when handling customer financial information. Coordinate multiple priorities in a fast-paced, service-driven environment.
Team Leader / Supervisor
Zax Auto Wash
06.2021 - Current
- Provide front-line customer service while handling high volumes of cash and card transactions. Resolve customer billing questions and service concerns with empathy and professionalism. Support team members with training, performance coaching, and daily operations. Consistently recognized for reliability, communication skills, and attention to detail. Contributed to record-setting sales performance through consultative service approach.
Social Media & Client Support Manager
Various Clients
06.2020 - Current
- Manage client communications, scheduling, and digital documentation for campaigns. Track deliverables, payments, and partnership details to ensure accuracy and follow-through. Support creators and partners by resolving issues, clarifying expectations, and maintaining professional relationships.
Education
Business Studies
Macomb Community College
01.2025
Computer Science
Purdue University Fort Wayne
Fort Wayne, IN01.2025
Diploma -
L’Anse Creuse High School
01.2024
Skills
- Patient & customer account support
- Billing inquiries & issue resolution
- Insurance coordination & follow-ups
- Payment processing & reconciliation
- Data accuracy & documentation
- HIPAA-conscious communication
- CRM & system navigation
- Call handling & professional phone etiquette
- Conflict resolution & service recovery
- Time management & task prioritization
- Microsoft Office
- Zoom
- HubSpot
- Quick learner of new platforms (Epic-style systems)
Additional Strengths
- Strong verbal and written communication
- Comfortable working in compliance-driven environments
- Adaptable to healthcare workflows and confidentiality standards
- Motivated to build a long-term career in patient financial services
Timeline
Founder & Operations Lead
CC Superior Vending
08.2025 - Current
Team Leader / Supervisor
Zax Auto Wash
06.2021 - Current
Social Media & Client Support Manager
Various Clients
06.2020 - Current
Business Studies
Macomb Community College
Computer Science
Purdue University Fort Wayne
Diploma -
L’Anse Creuse High School