Christian Camacho
Bilingual Customer Service
Locust Grove,GA
Summary
Highly motivated Bilingual Scheduling Coordinator offering career in handling administrative tasks successfully while maintaining calendars. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks and hard deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
ARS Rescue Rooter
Norcross, GA
09.2022 - Current
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Researched and prepared reports required by management.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Resolved customer complaints or answered customers' questions.
- Entered information into system to update status reports.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Field Service Manager
Molly Maid of Suwanee
Suwanee, GA
05.2021 - 09.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed customer feedback to identify areas for improvement in service delivery processes.
- Maintained records of completed repairs, including parts used, labor costs, time required and other information as needed.
- Assigned work and monitored performance of project personnel.
- Increased productivity of field representatives by accurately delegating tasks to over 20-30 employees.
- Produced thorough, accurate and timely reports of project activities.
- Trained new employees on company policies and procedures related to field service operations.
- Oversaw onsite and offsite maintenance jobs.
- Monitored inventory levels for supplies for field representatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed data collected from previous jobs to determine areas where improvements can be made for future projects.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Operations Manager
Molly Maid of Dunwoody
Dunwoody, GA
10.2017 - 05.2021
- Created detailed reports on the performance of individual departments within operations.
- Engaged with existing and potential clients to gain insight into needs.
- Tracked and replenished inventory to maintain par levels.
- Hired and onboarded team members to meet immediate and expected demand.
- Supported accident investigations and prepared related paperwork.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Formed and sustained strategic relationships with clients.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Planned delivery routing, team workflows and promotional initiatives.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Published customer satisfaction results from feedback forms and correspondence.
- Conducted background checks and reference checks of prospective employees.
- Handled employee discipline and termination to address policy infractions.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Ensured compliance with federal, state and local employment laws.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Researched industry trends to inform compensation and performance strategies.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Scheduled random drug testing for employees to diminish regularity risks.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Created job postings, tracked applicants and maintained applicant database.
- Created and implemented employee retention strategies.
- Held exit interviews and documented information discussed with employees.
- Scheduled meetings with employees to address concerns and grievances.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
05-1999
Skills
- Schedule Management
- Calendar Management
- Teamwork and Collaboration
- Quality Assurance
- Spanish Translation
- Problem-Solving
Languages
Spanish
Full Professional
Certification
- E-verify Certified
References
References available upon request.
Timeline
Scheduling Coordinator - ARS Rescue Rooter
09.2022 - Current
Field Service Manager - Molly Maid of Suwanee
05.2021 - 09.2022
Operations Manager - Molly Maid of Dunwoody
10.2017 - 05.2021
Lucy Laney High - High School Diploma,
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