Host
Outback Steakhouse
Houston, TX
03.2017 - 05.2017
- Assigned patrons to tables suitable for their needs and according to rotation.
- Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently changing dietary needs of clients.
- Planned menus according to employers' needs and diet restrictions
- Provided excellent customer service
- Set dining tables according to type of event and service standards.
- Diligently informed kitchen staff of customer concerns, recook orders and dish availability.
- Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.
- Assisted with the BBQ station, banquet setup and service, patio area service, dishwashing and packaging food for take-out.
- Answered telephone calls and responded to inquiries.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Executed daily production lists and goals
- Kept dining room and kitchen area clean by performing cleaning and laundry duties
- Trained new employees
- Shopped for and ordered food and kitchen supplies and equipment
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Verified amount of cash in the cash drawer against the day’s receipts.
- Cleaned and organized eating, service, and kitchen areas
- Cleaned and sterilized equipment and facilities
- Greeted each customer with friendly eye contact
- Prepared checks itemizing total meal costs and sales taxes
- Swept and scrubbed floors
- Ensured established pars were maintained
- Managed guest checks, collected cash and processed credit cards
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Consistently offered professional, friendly and engaging service.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Rectified guest complaints quickly and efficiently.
- Consistently stayed under monthly controllable expense budget.
- Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.
- Helped with preparation, set-up, and service for catering events
- Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
- Performed all transactions in a cordial, efficient and professional manner
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Stocked service stations with items such as ice, napkins, and straws
- Collected meal tickets or cash for meals from visitors
- Observed and tested foods using methods such as tasting, smelling, or piercing them with utensils
- Re-filled individual condiment containers on each table
- Attended pre-shift meetings to prepare for large parties and reservations.
- Conducted inventory and restocked items throughout the day.
- Provided friendly and attentive service and exceptional hospitality.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
