Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Christian Carmo

Natick,MA

Summary

Detail-oriented and results-driven professional with over 4 years of experience across banking, customer service, and technical roles. Proven ability to manage accounts, perform financial audits, and negotiate debt consolidation strategies. Experienced in Python and SQL, with strong analytical skills gained through academic and hands-on experiences. Recognized as Employee of the Month and praised for exceptional customer service and leadership skills. Looking to leverage my expertise in banking operations, technology, and compliance to drive efficiencies and ensure regulatory adherence in a data, risk, or compliance analyst role.

Overview

7
7
years of professional experience

Work History

Sales Service & Representative

Metro Credit Union
05.2023 - Current
  • Open and manage personal and business accounts, including IRAs, Trusts, and CDs, ensuring compliance with federal and state regulations.
  • Provide exceptional customer service by processing withdrawals, deposits, wire transfers, and account maintenance.
  • Audit vaults, cash boxes, and ATMs, ensuring accuracy and security in financial operations.
  • Manage phone queues, secure messaging, and online inquiries to address customer needs efficiently.
  • Issue debit cards and assist customers with troubleshooting account issues, contributing to high client satisfaction.
  • Regularly perform supervisor-level tasks, including opening/closing procedures and managing alarm systems due to branch staff shortages.
  • Built direct communication with the CEO and COO, discussing technology innovations in banking and potential career development opportunities.
  • Recognized as Employee of the Month (Boston region) for outstanding service and commitment.
  • Frequently mentioned in positive customer reviews on Google, reflecting strong client relationships and service excellence.
  • Completed numerous in-house training courses on financial compliance and customer service using the EAP portal.

Sales Ambassador

Nordstrom/ The Black Tux
07.2021 - 05.2023
  • Assisted customers in selecting and customizing wedding attire, including suits and tuxedos, ensuring proper fit and style for major life events.
  • Measured clients for fittings and helped manage event pages for grooms and groomsmen, providing a seamless customer experience.
  • Managed inventory, scheduled appointments, and conducted audits to maintain smooth operations and product availability.
  • Developed strong client relationships by confirming appointments and ensuring high-quality service throughout the event planning process.

Telecommunications Representative

Bank of Brazil
11.2020 - 06.2021
  • Negotiated debt repayment for credit cards, loans, mortgages, and overdraft accounts, successfully reducing delinquency rates.
  • Contacted clients to introduce new financial products and opportunities to consolidate or manage their debts.
  • Enhanced skills in customer service, debt negotiation, and risk management through direct interaction with clients

Communications Manager

Physics Academic Center - University of Brasília
03.2018 - 10.2020
  • Organized and disseminated information about events, colloquiums, and presentations for the academic center, ensuring smooth communication between departments.
  • Produced internal communications for physics projects
  • Managed deadlines for tests and events, serving as the primary point of contact with other academic centers and organizations.
  • Developed communication strategies to effectively share information with students and staff, improving engagement with the academic community.
  • Developed and promoted the academic center and the physics department, image and identity to the media and public.

Education

Bootcamp Certification - Software Engineering

Coding Dojo (Incomplete 2022-2023)
Online

Bachelor of Science - Physics

University Of Brasília 2019 - 2021(Incomplete)
Brasília, DF

High School Diploma -

Centro De Ensino Médio Setor Leste
Asa Norte, DF
12-2016

Skills

Technical Skills:

  • Programming: Python, SQL, HTML, CSS, JavaScript, Flask
  • Software: MS Excel, Power BI
  • Banking Systems: Wire transfers, Identifi, verafin, Azure

Analytical Skills:

  • Data analysis and manipulation
  • Problem-solving and decision-making

Soft Skills:

  • Leadership and team management (experience handling supervisory tasks)
  • Exceptional customer service and client relations
  • Communication and interpersonal skills
  • Adaptability and quick learning

Accomplishments

  • Employee of the Month | Metro Credit Union, Boston Region
    Recognized for exceptional customer service, operational efficiency, and leadership in performing supervisory tasks due to staff shortages.
  • 4th Place National Taekwondo Ranking | Brazil
    Achieved 4th place in the Brazilian national rankings, showcasing discipline, dedication, and competitive success.
  • Positive Customer Feedback | Metro Credit Union, West Roxbury Branch
    Frequently mentioned in positive Google reviews for outstanding service and attention to customer needs.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Service & Representative

Metro Credit Union
05.2023 - Current

Sales Ambassador

Nordstrom/ The Black Tux
07.2021 - 05.2023

Telecommunications Representative

Bank of Brazil
11.2020 - 06.2021

Communications Manager

Physics Academic Center - University of Brasília
03.2018 - 10.2020

Bootcamp Certification - Software Engineering

Coding Dojo (Incomplete 2022-2023)

Bachelor of Science - Physics

University Of Brasília 2019 - 2021(Incomplete)

High School Diploma -

Centro De Ensino Médio Setor Leste

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Christian Carmo