CHRISTIAN CARPIO

• Worked with sales department to develop sales strategies and techniques.
• Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
• Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
• Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.
• Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
• Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
• Reduced appointment cancellations by proactively confirming dates and times with clients.
• Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
• Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
• Handled inbound leads via phone and internet and directed to appropriate contact.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Set up appointments with interested customers according to schedule availability.
• Made average of 100-120 outbound calls per day.

• Worked with sales department to develop sales strategies and techniques.
• Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
• Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
• Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.
• Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
• Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
• Reduced appointment cancellations by proactively confirming dates and times with clients.
• Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
• Handled inbound leads via phone and internet and directed to appropriate contact.
• Make the daily 100-120 phone calls a day

Was responsible for helping customers find rental properties or equipment that meet their needs.

Processing Rentals: Handle rental transactions, including the paperwork, rental agreements, and payment processing.

Property or Equipment Knowledge: As a rental sales agent i must be knowledgeable about the available inventory, including features, pricing, and terms of rental agreements.

• Customer Interaction: I would assist clients by answering questions, offering recommendations, and guiding them through the rental process.

Sales & Upselling: As a rental sales agent i would try to upsell additional services or upgrades, such as insurance, delivery options, or extended rental periods.

Customer Service: As a Rental sales agents i would ensure that customers have a positive experience, addressing any issues or concerns before, during, and after the rental period.

• Greeted customers professionally and completed required paperwork such as rental reservations and contracts
• Advise on and sell optional extras to the customer according to their needs
• Handle customer complaints with professionalism and confidence and telephone and email inquiries in a friendly and helpful manner
• Create the optimal rental experience by maximizing sales and service opportunities for every customer
• Complete daily lists and report to the Supervisor and Manager
• Checked-in and inspected returned rental items, noting the condition of items on rental contracts
• Answered customer questions and clarified service fees, company policies, and rental procedures