Christian Carrillo
Pasadena,CA
Summary
Service-oriented professional with warm personality and flexible approach. Welcoming, friendly and anticipating guest's needs to facilitate enjoyable experiences. Caring individual who finds fulfillment in making other people feel seen.
Overview
7
7
years of professional experience
Work History
Behavior Specialist/IOP Coordinator
Los Gatos Therapy Center
San Jose, CA
08.2021 - 09.2023
- Facilitated IOP (intensive outpatient program) group therapy sessions 3-5 times each week with adolescents, focusing on CBT, healthy relationships, mindfulness, and building resilience groups
- Assisted in establishing a 6-8 week curriculum for each individual group (CBT, healthy relationships, mindfulness, and building resilience)
- Coordinated with patients and insurances to discuss authorization, treatment within Intensive Outpatient Program, or any other required needs
- Successfully contributed to the expansion of programs, growing from one IOP program to five total programs (including 2 PHP programs) in the span of 1 year
Veterinary/Administrative Assistant
Serra Veterinary Hospital
Sunnyvale, CA
02.2021 - 08.2021
- Utilized Clientrax to schedule hundreds of patients, input radiology reports, and complete medical records
- Exemplified strong communication skills through discharges for procedures, effectively discussing treatment plans, and answering phone calls
- Gained experience of being in a private practice setting, honing personal skills to work independently
- Established relationships with patients by consistently offering the utmost customer service, leading to exemplary customer satisfaction.
Behavior Technician
Positive Behavior Supports Corporation
08.2020 - 01.2021
- Administered behavior plans to adolescents with autism in order to reduce problem behaviors
- Facilitated activities resulting in a decrease in problem behaviors and an increase in preferred life skills
- Built trusting and professional relationships with patients and families, resulting in collaboration of finding the most effective treatment plans for the patient.
Service Desk Attendant and Barista
Club Sport
San Jose, CA
11.2017 - 06.2018
- Exemplified a service-oriented approach to helping customers
- Prepared food and over 20 drink orders per day.
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Collaborated with team members to improve overall service quality and guest experience.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Research Assistant
UCSF Emotion, Health, and Psychophysiology Lab
06.2017 - 08.2017
- Collected audiovisual and physiological data in order to understand how the mind influences the body, and how the body influences thoughts, emotions, and intentions
- Reviewed and organized self-report data, scored physiological data, coded non-verbal and verbal behavior captured on AV images of participants
- Examined human subjects through specialized tasks within a sleep study and prejudice study, resulting in up-to-date research results
- Personally assigned to coordinate recruitment of over 100 individuals and schedule participants for research studies administered in the lab.
Research Assistant
Stress, Neurobiology, and Prevention Lab
01.2017 - 06.2017
- Served as an evaluator of interactions between parent and child, aiming to predict future success in school, relationships, and life
- Administered PICCOLO Assessments to gather information that support children's development through talk and play, scoring parent's on four domains: Affection, Responsiveness, Encouragement, and Teaching
- Assisted in helping parents work more effectively with their young children.
Education
Evergreen Valley College
University of Oregon
Doctoral Student, PsyD -
Fuller Theological Seminary
05.2027
Bachelor of Arts, Psychology -
Azusa Pacific University
05.2021
Skills
- Customer Service Excellence
- Guest Engagement
- Service-oriented
- Strong Organizational Skills
- Warm and Friendly
- Cultural Awareness
- Food and Beverage Knowledge
- Teachable
Additional Information
As a passionate and service-oriented individual, I deeply look forward to working in the service industry! I find fulfillment and enjoyment in meeting new people, making them feel welcome, and providing assistance in any way needed. I understand the dynamics, stressors, and hard work that come with being part of a fast-paced environment, and I am
well-acquainted with the intentionality required to contribute to a comfortable and exciting experience for each guest.
References
- Brad Cardello, Program Manager at Los Gatos Therapy Center, 408-963-8409
- Kay Nahm, Manager at Fuller Theological Seminary, 626-803-4584
- Pastor Michelle Sagor, Connect Pastor at FCC, masagor@familycommunity.church
leadership experience
Family Community Church - Atmosphere Team Leader Nov 2017 - August 2019
San Jose, CA
- Co-Lead a team of more than 25 members for 15 months for preparation for service, greeting, and connecting individuals to the church
- Organized and recruited new members interested in joining the team by reaching out through phone or message conversations, resulting in an increase of 15 new members
- Lead weekly meetings to discuss plan for service, give encouragement, facilitate conversation, and empathically provide support
Timeline
Behavior Specialist/IOP Coordinator
Los Gatos Therapy Center
08.2021 - 09.2023
Veterinary/Administrative Assistant
Serra Veterinary Hospital
02.2021 - 08.2021
Behavior Technician
Positive Behavior Supports Corporation
08.2020 - 01.2021
Service Desk Attendant and Barista
Club Sport
11.2017 - 06.2018
Research Assistant
UCSF Emotion, Health, and Psychophysiology Lab
06.2017 - 08.2017
Research Assistant
Stress, Neurobiology, and Prevention Lab
01.2017 - 06.2017
Evergreen Valley College
University of Oregon
Doctoral Student, PsyD -
Fuller Theological Seminary
Bachelor of Arts, Psychology -
Azusa Pacific University