Christian Carrillo
Pasadena,CA
Summary
Service-oriented professional with warm personality and flexible approach. Welcoming, friendly and anticipating guest's needs to facilitate enjoyable experiences. Caring individual who finds fulfillment in making other people feel seen.
Overview
7
7
years of professional experience
Work History
Behavior Specialist/IOP Coordinator
Los Gatos Therapy Center
08.2021 - 09.2023
- Facilitated IOP (intensive outpatient program) group therapy sessions 3-5 times each week with adolescents, focusing on CBT, healthy relationships, mindfulness, and building resilience groups
- Assisted in establishing a 6-8 week curriculum for each individual group (CBT, healthy relationships, mindfulness, and building resilience)
- Coordinated with patients and insurances to discuss authorization, treatment within Intensive Outpatient Program, or any other required needs
- Successfully contributed to the expansion of programs, growing from one IOP program to five total programs (including 2 PHP programs) in the span of 1 year
Veterinary/Administrative Assistant
Serra Veterinary Hospital
02.2021 - 08.2021
- Utilized Clientrax to schedule hundreds of patients, input radiology reports, and complete medical records
- Exemplified strong communication skills through discharges for procedures, effectively discussing treatment plans, and answering phone calls
- Gained experience of being in a private practice setting, honing personal skills to work independently
- Established relationships with patients by consistently offering the utmost customer service, leading to exemplary customer satisfaction.
Behavior Technician
Positive Behavior Supports Corporation
08.2020 - 01.2021
- Administered behavior plans to adolescents with autism in order to reduce problem behaviors
- Facilitated activities resulting in a decrease in problem behaviors and an increase in preferred life skills
- Built trusting and professional relationships with patients and families, resulting in collaboration of finding the most effective treatment plans for the patient.
Service Desk Attendant and Barista
Club Sport
11.2017 - 06.2018
- Exemplified a service-oriented approach to helping customers
- Prepared food and over 20 drink orders per day.
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Collaborated with team members to improve overall service quality and guest experience.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Research Assistant
UCSF Emotion, Health, and Psychophysiology Lab
06.2017 - 08.2017
- Collected audiovisual and physiological data in order to understand how the mind influences the body, and how the body influences thoughts, emotions, and intentions
- Reviewed and organized self-report data, scored physiological data, coded non-verbal and verbal behavior captured on AV images of participants
- Examined human subjects through specialized tasks within a sleep study and prejudice study, resulting in up-to-date research results
- Personally assigned to coordinate recruitment of over 100 individuals and schedule participants for research studies administered in the lab.
Research Assistant
Stress, Neurobiology, and Prevention Lab
01.2017 - 06.2017
- Served as an evaluator of interactions between parent and child, aiming to predict future success in school, relationships, and life
- Administered PICCOLO Assessments to gather information that support children's development through talk and play, scoring parent's on four domains: Affection, Responsiveness, Encouragement, and Teaching
- Assisted in helping parents work more effectively with their young children.
Education
Evergreen Valley College
University of Oregon
Doctoral Student, PsyD -
Fuller Theological Seminary
05.2027
Bachelor of Arts, Psychology -
Azusa Pacific University
05.2021
Skills
- Customer Service Excellence
- Guest Engagement
- Service-oriented
- Strong Organizational Skills
- Warm and Friendly
- Cultural Awareness
- Food and Beverage Knowledge
- Teachable
Additional Information
As a passionate and service-oriented individual, I deeply look forward to working in the service industry! I find fulfillment and enjoyment in meeting new people, making them feel welcome, and providing assistance in any way needed. I understand the dynamics, stressors, and hard work that come with being part of a fast-paced environment, and I am
well-acquainted with the intentionality required to contribute to a comfortable and exciting experience for each guest.
References
- Brad Cardello, Program Manager at Los Gatos Therapy Center, 408-963-8409
- Kay Nahm, Manager at Fuller Theological Seminary, 626-803-4584
- Pastor Michelle Sagor, Connect Pastor at FCC, masagor@familycommunity.church
leadership experience
Family Community Church - Atmosphere Team Leader Nov 2017 - August 2019
San Jose, CA
- Co-Lead a team of more than 25 members for 15 months for preparation for service, greeting, and connecting individuals to the church
- Organized and recruited new members interested in joining the team by reaching out through phone or message conversations, resulting in an increase of 15 new members
- Lead weekly meetings to discuss plan for service, give encouragement, facilitate conversation, and empathically provide support
Timeline
Behavior Specialist/IOP Coordinator
Los Gatos Therapy Center
08.2021 - 09.2023
Veterinary/Administrative Assistant
Serra Veterinary Hospital
02.2021 - 08.2021
Behavior Technician
Positive Behavior Supports Corporation
08.2020 - 01.2021
Service Desk Attendant and Barista
Club Sport
11.2017 - 06.2018
Research Assistant
UCSF Emotion, Health, and Psychophysiology Lab
06.2017 - 08.2017
Research Assistant
Stress, Neurobiology, and Prevention Lab
01.2017 - 06.2017
Evergreen Valley College
University of Oregon
Doctoral Student, PsyD -
Fuller Theological Seminary
Bachelor of Arts, Psychology -
Azusa Pacific University
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