Christian Castillo

• Enhanced client satisfaction by providing comprehensive market knowledge, enabling informed decision making.
• Streamlined the sales process through diligent follow-ups and coordination with all involved parties, ensuring timely closings.
• Provided exceptional customer service throughout the entire sales process from initial consultation to post-closing followups.
• Achieved consistent monthly sales targets through dedicated prospecting efforts and efficient time management.

Understanding Customer Needs: Engaged with potential customers to assess their internet requirements, such as speed, reliability, and the number of devices that need to be connected. They may ask questions to understand the customer’s usage patterns, whether it's for work, gaming, streaming, or general browsing.

Explaining Fiber Optic Technology: Educate customers on the benefits of fiber optic internet, such as faster speeds, lower latency, and greater reliability compared to traditional internet connections like DSL or cable.

Presenting Internet Plans: Based on the customer's needs, I presented various internet packages, highlighting key features like download/upload speeds, pricing, installation fees, and any special promotions or discounts available.

• Worked closely with management to provide effective assistance for daily business operations.
• Created and updated records and files to maintain document compliance.
• Oversaw purchasing and organization of equipment and supply inventory.
• Led team of 5 technicians s in special projects and daily operations.
• Prioritized tasks and allocated resources appropriately to keep teams focused, productive and efficient.
• Identified opportunities for process improvements, leading to increased productivity within the team without compromising quality or safety standards.