Christian Castillo
Arcadia,CA
Summary
Dynamic Sales Associate with proven success at Tillys, excelling in customer service and relationship building. Recognized for consistently achieving sales targets through effective upselling and product recommendations. Bilingual and reliable, I thrive in fast-paced environments, enhancing customer satisfaction and driving revenue growth through exceptional service and teamwork.
Overview
1
1
year of professional experience
Work History
Sales Associate
Tillys
Pasadena, CA
07.2024 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Alliance Marine Innovation & Technology
Sun Valley, CA06.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Money handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Sales expertise
- Product sales
- Upselling
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Tillys
07.2024 - 08.2025
High School Diploma -
Alliance Marine Innovation & Technology