Christian Castro
Sunrise,FL
Summary
Dedicated assistant manager with extensive experience overseeing daily operations and leading high‑performing teams. Proven ability to streamline workflows, elevate customer satisfaction, and implement effective, results‑driven improvements. Skilled in problem‑solving and strategic planning, consistently driving operational excellence and fostering a collaborative, motivated work environment. Committed to continuous improvement and achieving organizational objectives with professionalism and accountability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pollo Tropical
Miramar, FL
01.2025 - Current
- Supervised daily operations at the district’s busiest Pollo Tropical location to ensure smooth service delivery and strong customer satisfaction
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Maintained a positive atmosphere by ensuring every customer received attentive, high‑quality food and service.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Ensured restaurant compliance with all federal, state, and local hygiene and food safety regulations.
- Managed catering services and swiftly addressed operational challenges to ensure seamless, high-quality guest experiences.
Assistant Manager
Jersey Mike's Subs
Sunrise, FL
10.2014 - 01.2025
- Led daily operations, ensuring consistent efficiency, quality, and exceptional food and customer service.
- Managed inventory, ordering, and financial tracking to maintain optimal stock levels and accurate reporting.
- Engaged with customers to gather their feedback and used it to make helpful improvements in the restaurant.
- Maintained a positive atmosphere by ensuring every customer received attentive, high‑quality food and service.
- Recruited, trained, and developed staff, fostering a positive work environment and reducing turnover through strong leadership and communication.
- Coordinated catering services and resolved operational issues quickly, delivering smooth, high‑quality experiences for guests.
Crew Member
Popeyes Chicken
Lauderhill, FL
06.2011 - 09.2014
- Provided outstanding customer service in high-pressure settings.
- Enhanced customer satisfaction through delivery of friendly and efficient service at the register.
- Ensured cleanliness and welcoming atmosphere in dining area to enhance customer experience.
- Ensured compliance with health regulations during food handling and storage.
- Demonstrated strong multitasking by efficiently managing multiple orders while upholding high quality standards.
Mechanic Assistant
Brake Inspection
Margate, FL
01.2009 - 09.2014
- Executed oil changes, tire rotations, and routine maintenance tasks to ensure optimal vehicle performance.
- Collaborated with lead mechanic to follow precise guidelines, maintaining high-quality output.
- Delivered exceptional customer service by responding to inquiries and resolving issues with professionalism.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
Education
High School Diploma -
Broward College
Fort Lauderdale, FLSkills
- Customer service and satisfaction
- Customer Engagement
- Operations Management
- Team leadership
- Teamwork and Collaboration
- Staff management/development
- Coaching and Mentoring
- Adaptability and flexibility
- Multitasking and organization
- Workplace safety compliance
Certification
Certified Servsafe, Pollo Tropical -
Exp January 2030
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Pollo Tropical
01.2025 - Current
Assistant Manager
Jersey Mike's Subs
10.2014 - 01.2025
Crew Member
Popeyes Chicken
06.2011 - 09.2014
Mechanic Assistant
Brake Inspection
01.2009 - 09.2014
High School Diploma -
Broward College