Christian Castro
Restaurant Manager/Trainer
Sunrise,FL
Summary
Proven leader at Jersey Mike's Subs, adept in operations management and staff mentoring, significantly enhanced customer satisfaction and revenue. Expert in fostering teamwork and collaboration, while excelling in multitasking. Demonstrated ability to drive positive changes, leading to a more skilled workforce and optimized operational efficiency.
Overview
16
16
years of professional experience
Work History
Restaurant Manager / Trainer
Jersey Mike's Subs
10.2014 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Crew Member
Popeyes Chicken
06.2011 - 09.2014
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Mechanic Assistant
Brake Inspection
01.2009 - 09.2014
- Supported senior mechanics in completing major overhauls, extending the lifespan of vehicles.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Provided excellent customer service by answering questions and addressing concerns in a professional manner.
Education
High School Diploma -
Broward College
Fort Lauderdale, FL 05.2001 -
Skills
Passion for customer satisfaction
Staff Management
Customer Engagement
Operations Management
Teamwork and Collaboration
Team Leadership
Coaching and Mentoring
Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager / Trainer
Jersey Mike's Subs
10.2014 - Current
Crew Member
Popeyes Chicken
06.2011 - 09.2014
Mechanic Assistant
Brake Inspection
01.2009 - 09.2014
High School Diploma -
Broward College
05.2001 -
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