Christian Cintron
Aubrey,TX
Summary
Experienced IT systems and computer security specialist with a successful history of planning information systems and security program activities. Proficient in policy formulation, strategic planning, and resolving security issues to guarantee the accessibility and availability of vital applications. Adept at working with stakeholders to document and implement IT security requirements for developed or maintained applications and systems.
Overview
13
13
years of professional experience
Work History
Mobile Expert
T-Mobile
03.2020 - Current
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
MOTOR TRANSPORT OPERATOR
US Army
01.2012 - Current
- Operates all wheel vehicles and equipment over varied terrain and roadways for support of combat operations
- Manage of personnel being transported Oversees and checks proper loading and unloading of cargo on vehicles and trailers
- Secures cargo against inclement weather, pilferage, and damage
- Served as custodian of classified documents
- Operated and maintained communications equipment
- Expert in tactical and technical guidance
- Communicated urgent orders and directions effectively to team of 20 personnel.
SALES & CUSTOMER SERVICE REPRESENTATIVE
CCS Security Solutions, Inc
02.2014 - 03.2015
- Sale of alarms and safety equipment
- Looking for sales prospects via phone or referrals
- Take calls from customers to solve problems with the service
- Coordinate appointments for installations, create reports and other assignments
- Identified and corrected performance issues
- Ensured proper installation of cables, operating systems and software.
Education
BBA in INFORMATION SYSTEMS -
UNIVERSIDAD DEL TURABO
Gurabo, Puerto Rico05.2025
Associate of Science -
UNIVERSIDAD DEL TURABO
Gurabo, Puerto Rico05.2017
Skills
- Troubleshooting
- Technical support
- Windows
- SAP
- Customer service
- Communication skills
- Spanish
- Bilingual
- English
- Organizational skills
- Computer skills
- Software troubleshooting
- Management
- Computer science
- Network administration
- Operating systems
- Mobile applications
- Computer networking
- Software testing
- Time management
- Mobile Security Best Practices
- Cross-platform Proficiency
- Mobile Device Management
- Offline storage techniques
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
03.2020 - Current
SALES & CUSTOMER SERVICE REPRESENTATIVE
CCS Security Solutions, Inc
02.2014 - 03.2015
MOTOR TRANSPORT OPERATOR
US Army
01.2012 - Current
BBA in INFORMATION SYSTEMS -
UNIVERSIDAD DEL TURABO
Associate of Science -
UNIVERSIDAD DEL TURABO
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