Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Clark

Merrimack,NH

Summary

Training & Compliance Supervisor with over 24 years of experience in the gas industry. Detail orientated with clear direction and communication. Provided detailed training to employees including quality assurance checks to ensure employees are operating safely and efficiently per Customers’ Operating and Maintenance Manuals and Federal/State Regulations as well as internal processes and policies. Collaborates successfully with all departments to achieve yearly training/qualification goals to maintain an adverse and knowledgeable work force providing a quality product to NEUCO's customers. Vast knowledge of principles, regulations, techniques and guidelines used daily in my profession.


Overview

28
28
years of professional experience
1
1
Certification

Work History

Supervisor, Training & Compliance

NEUCO
07.2023 - Current
  • Design, develop and deliver technical, safety, Operator Qualification and regulatory training programs and curriculum to provide employees with the knowledge, skills and abilities necessary to perform their jobs in a safe and qualified manner, and in compliance with Customers’ Operations and Construction Procedures
  • Evaluate, modify, and update existing training programs, materials and manuals to ensure continuous improvement and compliance with all existing and updated operating standards, regulatory, safety, environmental and contractual obligations
  • Deliver technical training programs through a blended learning approach, such as classroom, virtual and hands on activities to stimulate field tasks (e.g., plastic pipe joining, excavating, tapping, stopping etc.)
  • Ensure that NEUCO is effectively providing training in line with external requirements, operational priorities, and best practices
  • Provide follow-up and remedial training as needed
  • Collaborate with operations to identify training needs and deliver programs to ensure compliance with O&M Procedures and OQ Tasks
  • Lead and instruct trainees during classroom and hands-on activities
  • Evaluate student performance during classroom, hands-on training sessions, and in the field after successful completion of training programs
  • Promote a safe work environment by actively participating in all aspects of employee safety programs
  • Support our interdependent safety culture by building safety awareness into training programs
  • Provide updates and incorporate new procedures and revisions into training programs and reviews work with vendors, technical experts, Safety and QA/QC and field personnel to provide operational input into the selection and operation on new tools and equipment
  • Assist in generation/maintenance/ verification of records in the NGA Operator Qualification Database, Industrial Training Services (ITS), Energy World Net or equivalents
  • Provide responses to internal customer requests for qualification records
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Supervisor, Damage Prevention

NEUCO
09.2020 - 07.2023
  • Provides direct supervision and monitoring of Neuco’s Damage Prevention Program for Operations
  • Involves integrated planning, scheduling and execution of facility locating activities, Schedule company Vac Truck for test holes as needed, performs coaching/training, safety adherence, implementing best practices, establishing metrics, and driving performance improvements
  • Extensive communication with customers, community officials, excavators, and personnel regarding all aspects of damage prevention
  • Remotely assists field locators when problems arise by researching electronic and paper maps, work order records and other sources
  • Evaluates requests for facility locations to determine if facilities are in conflict
  • Coordinates in response to facility damages and facility damage investigations
  • Evaluates potential conflicts with proposed work and the customers’ facilities
  • Provides support in the Damage Prevention Department to assist in achieving corporate goals related to safety, excavation best practices, and reduction of underground facility damage incidences
  • Protection of infrastructure through proper observations and field investigations to identify at fault root cause parties and pre-excavation field audits
  • Minimize company liability exposure through effective quality assurance and educational programs
  • Oversees all aspects of the damage prevention and compliance program for all gas customers’ internal marking, including the supervision of personnel performing facility locating activities and internal audits
  • Monitors, analyzes, and reports on compliance performance, Verify the accuracy of completed mark outs
  • Assists with investigations and data collection used for regulatory reporting of damage and compliance performance metrics
  • Supervises implementation of best practices for public awareness, field execution, employee training, work processes and documentation
  • Ensures all work is conducted in a manner consistent with Neuco’s safety and quality standards as well as Federal and State regulatory requirements

Supervisor Training

NEUCO
08.2019 - 09.2020
  • Design, develop and deliver technical, safety, Operator Qualification and regulatory training programs and curriculum to provide employees with the knowledge, skills and abilities necessary to perform their jobs in a safe and qualified manner, and in compliance with Customers’ Operations and Construction Procedures
  • Evaluate, modify and update existing training programs, materials and manuals to ensure continuous improvement and compliance with all existing and updated operating standards, regulatory, safety, environmental and contractual obligations
  • Deliver technical training programs through a blended learning approach, such as classroom, virtual and hands on activities to stimulate field tasks (e.g., plastic pipe joining, excavating, tapping, stopping etc.)
  • Ensure that NEUCO is effectively providing training in line with external requirements, operational priorities, and best practices
  • Provide follow-up and remedial training as needed
  • Collaborate with operations to identify training needs and deliver programs to ensure compliance with O&M Procedures and OQ Tasks
  • Lead and instruct trainees during classroom and hands-on activities
  • Evaluate student performance during classroom, hands-on training sessions, and in the field after successful completion of training programs
  • Promote a safe work environment by actively participating in all aspects of employee safety programs
  • Support our interdependent safety culture by building safety awareness into training programs
  • Provide updates and incorporate new procedures and revisions into training programs and reviews work with vendors, technical experts, Safety and QA/QC and field personnel to provide operational input into the selection and operation on new tools and equipment
  • Assist in generation/maintenance/ verification of records in the NGA Operator Qualification Database, Industrial Training Services (ITS), Energy World Net or equivalents
  • Provide responses to internal customer requests for qualification records

PLUMBER

ALLEN PLUMBING
05.2018 - 08.2019
  • Install and replace water heaters, drainpipes and water supply lines
  • Cut openings in walls and floors to accommodate pipe and pipe fittings
  • Install and repair gas lines
  • Perform emergency on-call work hours during evening, weekends and some holidays
  • Test piping systems with water and air pressure to maintain balance and accuracy
  • Perform pipe fabrication, installation and fittings according to proper specifications
  • Follow relevant codes, regulations and safety techniques
  • Efficiently install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction
  • Complete walk through of all completed systems to verify county plumbing codes are followed
  • Create and submit daily reports on progress of all plumbing projects
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.

CABLE INSTALLER

COMCAST Cable
01.2018 - 05.2018
  • Handled all installation tasks, including mounting equipment, concealing wires and programming remotes
  • Installed, tested and serviced cable and internet service ensuring that they function correctly
  • Uphold strict safety standards when using ladders, tools, electrical devices and other equipment
  • Anticipated and analyzed common connectivity workflow problems
  • Installed, set up and repaired devices and system components
  • Answered normal and after-hours service calls
  • Continuously applied quality improvement methodologies to improve work process
  • Provide onsite training
  • Enhanced customer satisfaction ratings by efficiently resolving technical issues

DISTRIBUTION SUPERVISOR

UNITIL GAS
04.2013 - 12.2017
  • Strengthened the distribution department by improving accountability and efficiency
  • Worked directly with all inter-departments to achieve year end and compliance regulations
  • Implemented training programs to increase employee efficiency and safety
  • Developed and rolled out new company procedures
  • Collaborated with other departments to develop cross-functional solutions for logistical challenges
  • Exceeded company objective with budgets and cost expenditures
  • Extensively trained new and existing employees
  • Created online training and testing courses in Onboard Learning Management
  • Organized/Performed training seminars for local DPW’s, Firefighters, Police Departments, and other City Officials and Departments
  • Assumed ownership of all training program initiatives
  • Highly involved in Northeast Gas Association as a Damage Prevention SMW and attended Operator Qualification meetings
  • Work proficiently and accurately with Public Utility Commission
  • Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
  • Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
  • Overcame challenging deadlines by prioritizing tasks effectively

GAS OPERATIONS DISTRIBUTION TECHNICIAN (LEAD)

UNITIL GAS
04.2010 - 04.2013
  • Performed responsibilities of operating, maintaining, constructing, inspecting, and surveying the gas distribution system in accordance with Federal, State, and Company policies
  • Responsible for Public Safety and protecting company assets as an Emergency Gas Leak First Responder
  • Completion of all associated paperwork and documentation accurately
  • Professionally interacted with the Public and Regulatory Personnel
  • As a Crew Leader, always took consideration of my crew’s opinions and safety with the utmost importance with any on the job decision making
  • Provided training to new team members on operating & maintenance procedures, equipment operation, and safety protocols for a smooth onboarding process.

Utility Locate Technician

Unitil Gas
01.2008 - 04.2010
  • Located all gas facilities owned/operated by Unitil throughout the State of Maine
  • Conducted thorough site investigations to gather necessary data for accurate utility mapping and recordkeeping.
  • Ensure an accurate locate for the safety of the contractors and the public
  • Referred to maps and records to locate equipment
  • Responsible for communicating and meeting with contractors
  • Ensure all gas facilities in their construction zone were located and maintained until completion of job
  • Maintained Dig Track Systems
  • Ensured all dig safes were completed in 72 hours
  • Responded to third party damages to investigate
  • Reduced damage claims by consistently adhering to industry best practices when performing locates and marking utilities.
  • Enhanced safety measures by diligently marking utility lines to prevent accidents during excavation projects.
  • Completed large-scale projects expediently through effective time management skills that allowed for simultaneous handling of multiple locate requests.

Service Technician

Northern Utilities
04.2004 - 01.2008
  • Serviced rental equipment such as conversion burners and water heaters
  • Activated and deactivated gas services to residential and commercial properties
  • Read gas meters to ensure accurate billing to customers
  • Reconnect customer piping to meter after replacement service installed to the house
  • Emergency Gas Leak First Responder, ensure Public safety
  • Assist with local authorities, fire department and police, and classify leaks and contact Supervisor if needed
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.

Laborer

NEUCO
04.2001 - 07.2003
  • Assisted Foreman with installation of gas services and gas mains
  • Assist Foreman with material needed for each job
  • Compliant to gas companies O &M
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.

13F Forward Observer

NH Army National Guard
05.1997 - 05.2003
  • Coordinate and accurately call in grid coordinates to the firing batteries to fire on the target with precise execution
  • Act as a liaison to the battalion commander and the head quarters battery
  • Exceeded in computer and verbal communication from battery level to battalion level
  • Accurately and proficiently provided the most updated data to the Battalion Commander
  • Conducted reconnaissance missions to gather intelligence on enemy positions, contributing to successful mission planning and execution.
  • Maintained communication with command elements, ensuring vital information was relayed quickly and accurately for tactical decision making.
  • Enhanced target acquisition accuracy by conducting thorough terrain analysis and utilizing advanced observation equipment.

Education

Natural Gas & Propane -

Southern Maine Technical College
Wells, ME

High School Diploma -

Manchester Memorial High School
Manchester, NH

Certificate - Architectural Drawing

Manchester School of Technology
Manchester, NH

Basic Training -

US Army
Fort Knox, KY

Field Artillery School -

US Army
Fort Sill, OK

BBA - Business Administration

York County Community College
Wells, ME
05-2026

Skills

  • Creative problem solver
  • Exceptional communication skills
  • Leadership experience
  • Multiple operations management
  • Project management
  • Detailed and organized
  • Reliable
  • Consistent
  • Personable
  • Approachable
  • Customer oriented
  • Conflict resolution
  • Self-motivated
  • Budget and financial skills
  • Financial reporting and analysis
  • Federal/State regulation knowledgeable
  • Exceptional computer knowledge: PC and Mac
  • MS Office Proficient

Certification

  • Held a Maine State Natural Gas & Propane Service and Installation License
  • Rinnai Certification
  • Operator Qualifications
  • CPR and First Aid Certified
  • Distribution Shop Steward
  • Chairman of Safety Committee
  • Staking University Trainer Certificate – Locating Techniques & Knowledge
  • Staking University Certificate of Locating Competency
  • Letter and Recognition of Excellent Customer Service
  • 2 Army Achievement Medals, AAM
  • 10th Mountain Division Coin, presented by Battalion Commander

Timeline

Supervisor, Training & Compliance

NEUCO
07.2023 - Current

Supervisor, Damage Prevention

NEUCO
09.2020 - 07.2023

Supervisor Training

NEUCO
08.2019 - 09.2020

PLUMBER

ALLEN PLUMBING
05.2018 - 08.2019

CABLE INSTALLER

COMCAST Cable
01.2018 - 05.2018

DISTRIBUTION SUPERVISOR

UNITIL GAS
04.2013 - 12.2017

GAS OPERATIONS DISTRIBUTION TECHNICIAN (LEAD)

UNITIL GAS
04.2010 - 04.2013

Utility Locate Technician

Unitil Gas
01.2008 - 04.2010

Service Technician

Northern Utilities
04.2004 - 01.2008

Laborer

NEUCO
04.2001 - 07.2003

13F Forward Observer

NH Army National Guard
05.1997 - 05.2003

High School Diploma -

Manchester Memorial High School

Certificate - Architectural Drawing

Manchester School of Technology

Basic Training -

US Army

Field Artillery School -

US Army

Natural Gas & Propane -

Southern Maine Technical College

BBA - Business Administration

York County Community College

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Christian Clark