CHRISTIAN CLEMENTE
Redlands,CA
Summary
Dedicated professional in residential property management with extensive experience in delivering exceptional customer service and managing diverse portfolios. Proven ability to effectively collect rent, develop and implement strategic marketing plans, and proactively resolve tenant issues. Expertise in budgeting enhances operational efficiency and contributes to overall organizational success. Committed to driving successful outcomes and exceeding stakeholder expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
RPK Capital Management Group
San Dimas, CA
06.2024 - Current
- Handled security deposit refunds.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Escalated critical issues to property manager to promote immediate resolution.
- Explained policies and procedures to tenants and enforced rules.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Kept records of correspondence with residents and tenants.
- Collected first month's rent along with security deposit prior to move-in date.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Initiated eviction proceedings when necessary according to state law guidelines.
Assistant Property Manager
The Remm Group
Los Angeles, CA
01.2023 - 12.2023
- Oversaw tenant relations, including rent collection and eviction processes.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants
- Conducted apartment tours for potential tenants to showcase available units and answer questions
- Solicited and analyzed bids from contractors for repairs, renovations, and maintenance
- Created monthly reports on occupancy levels, delinquency rates and other key metrics related to property management operations
- Assisted in the preparation of legal documents such as eviction notices or court filings when necessary
Property Manager
Mosser Companies
Los Angeles, CA
03.2017 - 01.2023
- Multi-site with 550 units, spread across 7 buildings in the greater Los Angeles area
- Spearheaded property management policies and procedures
- Prepared monthly statements outlining expenses incurred for each property owned
- Reviewed lease expiration reports and calculated rent increases
- Planned, scheduled, and coordinated general maintenance and major repair projects
- Organized financial records related to budgeting, accounting, and auditing procedures
- Created detailed reports on property performance metrics such as vacancy rate and income generated
- Managed daily administrative tasks, including tenant relations and rent collections
- Investigated complaints, disturbances and violations and resolved issues
- Conducted regular property inspections to identify potential maintenance issues
TEMP WORKER
The Liberty Group
Anaheim, CA
02.2017 - 04.2017
- Greeted customers and asked qualifying questions to quickly determine needs
- Uphold company policies regarding security deposits and other fees associated with renting a unit
LEASING MANAGER
Lewis Operating Corp.
Upland, CA
08.2011 - 09.2016
- Reviewed credit reports of applicants prior to approving or denying their applications
- Maintained accurate records of all leasing activities including applications, contracts, payments
- Provided training for new staff members on leasing regulations and procedures
- Track marketing sources for all telephone and walk-in traffic, record them daily, and update weekly and monthly market survey reports
- Responsible for maintaining optimum, renewal, and occupancy rate of 95% in 1030 unit community
- Met with prospective tenants to show properties and explain terms of occupancy
- Investigated and resolved tenant complaints, following management rules, and regulations
Education
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Citrus Community College
Azusa, CA06.2011
Skills
- Tenant conflict resolution
- Property tours and inspections
- Onsite tours
- Telephone and email etiquette
- Security deposit refunds
- Vacant unit monitoring
- Eviction coordination
- Payment collection
- Lease agreement review
- Occupancy management
- Property management
- Showing and leasing of units
- Staff management
- Fair housing regulations
- Unit inspection
- Property maintenance
Certification
- HUD Certification
- Grace Hill Fair Housing Certification
References
- Alexis Peterson, The Remm Group, Senior Business Manager, Manager, (951) 795-8305, apeterson@theremmgroup.com
- Wendy Lamas, RPK Capital Management Group, Property Manager, (626) 726-5023, thetrails-mgr@rpkdevelopment.com
- Dorian Martinez, Lewis Operating Corp., Leasing Specialist, Former Leasing Agent, (909) 855-0489, dmartinez@lewiscorp.com
Accomplishments
- Leasing Manager of the Year 2014
- Leasing Consultant of the Year 2023
Timeline
Assistant Property Manager
RPK Capital Management Group
06.2024 - Current
Assistant Property Manager
The Remm Group
01.2023 - 12.2023
Property Manager
Mosser Companies
03.2017 - 01.2023
TEMP WORKER
The Liberty Group
02.2017 - 04.2017
LEASING MANAGER
Lewis Operating Corp.
08.2011 - 09.2016
- HUD Certification
- Grace Hill Fair Housing Certification
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Citrus Community College
Similar Profiles
Tatiana PerveevaTatiana Perveeva
CFO at A&T Contractors Group IncCFO at A&T Contractors Group Inc
Mary DrennonMary Drennon
Property / Sales Manager at 4 S Capital Management GroupProperty / Sales Manager at 4 S Capital Management Group
Charlene AllenCharlene Allen
Client Relations Representative at CMG Capital Management Group, IncClient Relations Representative at CMG Capital Management Group, Inc