Christian Cobb
Jacksonville,FL
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
3
3
years of professional experience
Work History
Guest Service Cordinator
Parking Management Company
04.2023 - Current
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Providing excellent customer service to ensure guests feel warmly welcomed and aware of hotel amenities and services.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Usher
University of North Florida School of Music
09.2021 - 06.2024
- Directed ticket holders to seats and facility locations.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Handled crowd control to maintain order and prevent overcrowding.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
Shift Lead
Wingstop
06.2022 - 09.2022
- While working as a shift lead at Wingstop, my primary roll was addressing customer concerns and needs while also upselling them on merchandise and serves that Wingstop offered
- I was also responsible for cooking, bagging, stocking supplies, preparing sauces and dips, cleaning, running the cash register, cash handling, and closing the system
- Another pivotal role as shift lead was occasionally running shifts which allowed me to grow in leadership and team cooperation while simultaneously providing the best customer experiences
Fulfillment Associate
Target
08.2021 - 03.2022
- While working as a seasonal employee for target, I was responsible for ensuring the handling of delivers and stocking goods
- Also operated as an associate in resolving customer issues and meeting their needs
- I assisted with the sale of merchandise and overall store cleanliness and maintaining a professional and supportive environment for both customers and fellow employees
- Also utilizing my strength in time management I was tasking with finding, sorting, and packing merchandise in a timely fashion
Education
University of North Florida
Jacksonville, FL11.2024
High school diploma - General studies in psychology, Wind Band Performance
Coral Reef Senior High School
01.2020
Skills
- Serving Experience
- Kitchen Experience
- Financial Analysis
- Telephone communication
- Accurate Recordkeeping/ Notetaking and documentation
- Workflow Optimization
- Team Leadership
- Customer expectation management
- Time Management
- Problem-Solving
- Task Prioritization
- Multitasking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Guest Service Cordinator
Parking Management Company
04.2023 - Current
Shift Lead
Wingstop
06.2022 - 09.2022
Usher
University of North Florida School of Music
09.2021 - 06.2024
Fulfillment Associate
Target
08.2021 - 03.2022
High school diploma - General studies in psychology, Wind Band Performance
Coral Reef Senior High School
University of North Florida
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