CHRISTIAN COCLANES

Prospecting and Lead Generation:

• Identified potential clients in targeted industries.
• Qualified leads to develop a strong pipeline of prospective accounts

Sales Strategy and Consultation:

• Analyzed clients' logistics requirements, identifying key pain points.
• Present Worldwide Express’s full suite of logistics solutions, including freight and small parcel services, to decision-makers.

Account Management and Client Retention:

• Fostered strong connections with key stakeholders within client organizations.
• Monitor and assess ongoing client satisfaction, identifying opportunities to improve services, or expand service offerings.

Negotiation and Closing:

• Ensure negotiations align with both client needs and business goals.
• Close new accounts, and achieve monthly, quarterly, and annual sales targets.

Market Analysis and Strategic Planning:

• Analyze market trends, competitor activities, and customer feedback to identify new business opportunities.
• Collaborate with the management team to adjust sales strategies, and address market dynamics effectively.

Cross-Functional Collaboration:

• Collaborate with operations and customer service teams to implement logistics solutions.
• Convey client needs to internal teams for effective service delivery.

Performance Tracking and Reporting:

• Maintain accurate records of sales activities, account details, and revenue generated in the WWEX CRM software.

Continuous Learning and Professional Development:

• Stayed informed about industry trends.
• Attended training sessions to refine sales techniques and product expertise.

• Managed sales and marketing strategies, and all leasing processes for a portfolio of eight multi-family complexes (5,500+ beds).
• Execute all contracts, including applications, leases, housing agreements, and other legal documentation.
• Successfully generated $9.44 million in lease revenue, and over-performed our investor-approved rate/expected lease revenue by $293,771 during my first leasing season with Scion.
• Analyzed market trends and monitored competition to ensure competitive pricing structures.
• Minimized vacancy periods by collaborating with property managers to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
• Conducted market research to determine competitive rental rates for available units.
• Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
• Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
• Prepared detailed reports on occupancy levels and rental income for senior management review.

• Successfully generated over $3 million in lease revenue, and achieved 100% occupancy across a 700+ asset.
• Assisted prospective tenants in locating available rental units that met their criteria.
• Developed and maintained positive relationships with tenants, vendors, and contractors.
• Organized and conducted weekly apartment tours for prospective tenants.
• Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
• Processed applications from prospective tenants including conducting credit checks and verifying references.
• Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
• Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.

• Assisted in hiring, training, and scheduling of bar staff.
• Supervised daily operations of the bar area.
• Maintained a clean and orderly work environment.
• Ensured compliance with all applicable laws and regulations regarding alcoholic beverages.
• Ordered supplies to ensure adequate inventory levels were maintained.
• Provided customer service by greeting guests and taking orders for drinks.
• Managed cash transactions accurately while adhering to company policies.
• Resolved customer complaints quickly and efficiently.
• Performed opening and closing duties such as cleaning equipment, restocking shelves.
• Monitored customer consumption of alcohol ensuring no over-intoxication occurred.
• Created weekly schedule for bar staff based on business needs.
• Tracked employee attendance records and ensured punctuality.
• Communicated effectively with customers to ensure satisfaction.
• Adhered to safety protocols when handling alcohol products.
• Utilized POS systems to process orders accurately and efficiently.
• Promoted new items or specials to increase sales opportunities.
• Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

• Responded to customer inquiries in a timely manner via phone, email, and social media channels.
• Conducted market research to identify potential customers.
• Attended trade shows and conferences to promote products and services.
• Performed cold calling as needed for lead generation purposes.

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Developed strategies for problem solving and conflict resolution among team members.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Assisted in the coordination of meetings and events, including scheduling and reserving venues.
• Oversaw event set up, break down and clean up procedures.