Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Coleman

Saint Charles,MO

Summary

Well-versed in handling a high volume of cash on a daily basis in private and corporate bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Organized and dependable candidate, successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.

Overview

7
7
years of professional experience

Work History

Regional Supervisor/Experience Expert Leader

Neighbors Credit Union
St. Louis , Missouri
2022.04 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Provided professional services and support in a dynamic work environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Retail Banking Specialist

1st Advantage Bank
St. Peters , MO
10.2021 - Current
  • Welcome customers warmly to meet banking service and transactional needs with seamless execution.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Maintained friendly and professional customer interactions.
  • Perform all parts of teller operations including deposits, withdrawals, check cashing, official checks, etc. in accordance with established bank policies and procedures.
  • Balance daily work and research differences where applicable.
  • Process electronic, business and mobile deposit transactions.
  • Perform personal banker activities which include opening and closing new accounts and account maintenance.

Member Engagement Specialist

Neighbors Credit Union
St Louis, MO
10.2019 - 10.2021
  • Processed payments and updated accounts to reflect balance changes.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Recommended additional products, services and benefits for customers.
  • Processed on average up to 50-100 calls on a daily, providing accurate and prompt service to prevent long customer wait times.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Processed cash withdrawals.
  • Examined checks for identification and endorsement.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Offered every customer exceptional service by remaining friendly and professional during every transaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Directed specific questions to appropriate branch personnel.

Teller

Neighbors Credit Union
St Louis, MO
04.2019 - 10.2019
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Recommended additional products, services and benefits for customers increasing sales by 10%
  • Processed on average up to 30 sales transactions accurately and promptly to prevent long customer wait times on a daily.
  • Adhered to regulatory and company security and audit procedures.
  • Processed cash withdrawals.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Verified amounts and integrity of every check or funds transfer.

Lead Cashier/ Sales Associate

Shoe Carnival Inc
St Louis, MO
06.2016 - 08.2018
  • Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Processed an average of 80 transactions each day in a timely manner.
  • Maintained friendly and professional customer interactions.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Education

High School Diploma -

Hazelwood Central High School
Florissant, MO

Some College (No Degree) - Kinesiology

Kansas State University
Manhattan, KS

Skills

  • Computer proficient
  • Quick learner
  • Adaptability
  • Problem resolution
  • Meticulous and organized
  • Product and Service Sales
  • New Account Setup
  • Customer Service-Oriented
  • Reliable and Responsible
  • Team Leadership
  • Pleasant and Personable
  • Time Management

Timeline

Regional Supervisor/Experience Expert Leader

Neighbors Credit Union
2022.04 - Current

Retail Banking Specialist

1st Advantage Bank
10.2021 - Current

Member Engagement Specialist

Neighbors Credit Union
10.2019 - 10.2021

Teller

Neighbors Credit Union
04.2019 - 10.2019

Lead Cashier/ Sales Associate

Shoe Carnival Inc
06.2016 - 08.2018

High School Diploma -

Hazelwood Central High School

Some College (No Degree) - Kinesiology

Kansas State University

Similar Profiles

CREATE PROFILE
Christian Coleman