Christian Combest

This position provided first-level technical support to end users, troubleshooting hardware and software issues to ensure minimal downtime and maximize productivity. This involved managing and prioritizing incoming help desk requests via phone, email, and ticketing system, resolving issues efficiently and accurately as well as collaborating with IT team members to escalate complex technical issues, ensuring swift resolution and customer satisfaction.

This job consisted of collaborating with the marketing department, involving in-depth analysis of pricing strategies and product exposure to drive profitability and increase the growth of sales. It involves inventory management, adapting stock levels to align with seasonal shifts, business requirements, and evolving market trends. Lastly, this position includes oversight and coordination across various departments, facilitating the management of projects related to the supply chain processes and ensuring a successful operation.

Provided excellent customer service by greeting and assisting customers in a professional manner. Actively engaged with customers to promote sales, answer product questions, and provide recommendations, as well as maintained a clean and organized store environment to ensure an enjoyable shopping experience for customers.

This position included teaching fellow associates proper duties and highlighting
my dedication to sharing knowledge and skills. My organizational abilities, adept multitasking, and ability to shine in a team environment made me a standout associate. During work, I prepared the floor for business hours, leveraging my eye for visual details. Additionally, I played a role in training new team members and contributing to their integration into the team.