CHRISTIAN COOPER
Columbus,OH
Summary
Dynamic customer-focused professional with over two years of experience in supporting SaaS software within the insurance technology sector, currently excelling as a Senior Customer Support Specialist at AgencyZoom. Achieved promotion to a senior role through exceptional performance, deep enterprise customer engagement, and effective cross-functional collaboration. A graduate of The Ohio State University (2022) with a solid foundation in the sports industry, leveraging customer success, technical expertise, and execution skills to transition into an Associate Program Manager role. Committed to driving customer satisfaction and operational excellence while fostering innovative solutions in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Senior Customer Support Specialist
Vertafore
10.2023 - Current
- Serve as a subject‑matter expert for complex or escalated customer issues
- Provide high‑quality support across products or services, ensuring timely and accurate resolutions
- Mentor or guide junior support staff and share best practices
- Collaborate with internal teams (product, engineering, or operations) to resolve root causes and improve customer experience
- Help identify trends, recurring issues, and opportunities for process or product improvements
GameDay Operations Staff
Columbus Crew (Haslam Sports Group)
03.2022 - 09.2023
- Supported GameDay stadium operations to ensure a smooth and welcoming fan experience
- Set up and assisted with facial recognition ticket scanning , helping fans successfully access the stadium
- Directed and guided fans to correct seating and stadium locations, resolving entry or navigation issues in real time
- Served as a point of contact for corporate partners , escorting them to suites and ensuring premium guest needs were met
- Collaborated with operations staff, security, and guest services under fast‑paced, high‑attendance conditions
Delivery Driver
Amazon
11.2021 - 09.2023
- Delivered 50–60 packages daily across flexible, app‑selected Amazon Flex routes with varying route scope and complexity
- Adapted delivery strategies based on route density and geographic spread, optimizing efficiency for both clustered and widely spaced stops
- Independently managed time, navigation, and delivery execution to consistently meet route completion and performance standards
Education
Bachelor of Science - Education | Focus in Sports Industry
Ohio State University
Columbus, OH05-2022
Associate of Art - General Education | Focus in Math, Science, History, English
Columbus State Community College
Columbus, OH12-2020
Skills
- Customer success & satisfaction
- Escalation management
- Technical issue analysis
- Salesforce (CRM)
- Strong written & verbal communication
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Interpersonal skills
- Scheduling and planning
AWARDS & ACKNOWLEDGEMENTS
Dean’s List, Columbus State Community College, Columbus, OH (Spring & Fall 2020)
Dean’s List, The Ohio State University (Spring & Fall 2021)
Timeline
Senior Customer Support Specialist
Vertafore
10.2023 - Current
GameDay Operations Staff
Columbus Crew (Haslam Sports Group)
03.2022 - 09.2023
Delivery Driver
Amazon
11.2021 - 09.2023
Associate of Art - General Education | Focus in Math, Science, History, English
Columbus State Community College
Bachelor of Science - Education | Focus in Sports Industry
Ohio State University