Christian coronado
Fort Worth,Texas
Summary
Seeking a challenging but rewarding role where my customer service and interpersonal skills will be utilized to provide the highest level of support to customers with the opportunity to contribute to the organization's goals. Strong customer service skills, accurate precise and ethically responsible in all work-related assignments. Quick learner with an eagerness for expanding responsibilities and skill set. Motivated team player with exceptional customer service background and organized, dependable and successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
BARISTA
Starbucks
10.2021 - Current
- Greeted and assisted customers in dining area and Drive thru.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet demands.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted with various job duties including Mobile orders, counting down tips for end of day closing process.
PATIENT ACCESS REPRESENTATIVE
John Peter Smith Hospital
01.2020 - 07.2021
- Greeted patients and performed patient access functions to expedite patient flow and enhance patient experience.
- Emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality and professionalism.
- Accurately identified patient and registered patients while maintaining regulatory and functional knowledge of all information required to register patient types in database which ensures timely and accurate reporting/billing.
- Explained and secured consent for all registration forms including general consent forms, MSPQ, notice of privacy practices, patient rights and responsibilities, MyChart enrollment etc.
- Distributed patient related materials and obtained patient or authorized representative's signature on all insurance waivers and other financial forms such as Estimate Letters as applicable.
- Acquired precertification status on all applicable services, such as in-office procedures, Inpatient/Outpatient Surgeries, Outpatient Radiology & Cardiology Tests, and/or Physician Services.
- Coordinated and scheduled appointments, selected appropriate referral, provider, visit type and location to expedite patient access to care, minimized “no shows” and maximized reimbursement.
- Scheduled appointments for MRIs, CT scan, PET scans and all radiological diagnostic testing.
- Handled high volume of inbound and outbound phone calls.
- Attended all mandatory educational, compliance and safety program sessions.
- Performed front office functions relating to coordination of scheduled services.
DINING ROOM/ CASHIER
Panera Bread
10.2016 - 01.2020
- Operate computerized cash register system.
- Assist customers in Dining Room and Drive Thru.
- Prepare and maintain restaurant cleanliness.
- Assist in closing of restaurant.
- Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.).
- Strong working knowledge of Windows operating system-experience.
- Ability to speak clearly, courteously, and professionally in front of large public audience.
- Performs all other job-related duties as assigned.
Education
Associate of Science - Business Administration
Tarrant County College District
Fort Worth, TX05.2024
High School Diploma - undefined
Fossil Ridge High School
Keller, TX08.2019
Skills
- Proficient in Epic-electronic medical record system
- Delivers high quality customer experience through inbound and outbound call resolution within established protocols
- Updates customer demographics, insurance, by phone or in person in respectful, professional, accurate and efficient manner
- Utilizes critical thinking skills
- Takes ownership and accountability to ensure issues are handled effectively
- Work independently with little to no supervision
- Microsoft Office
- Proactive
- Team work
Timeline
BARISTA
Starbucks
10.2021 - Current
PATIENT ACCESS REPRESENTATIVE
John Peter Smith Hospital
01.2020 - 07.2021
DINING ROOM/ CASHIER
Panera Bread
10.2016 - 01.2020
High School Diploma - undefined
Fossil Ridge High School
Associate of Science - Business Administration
Tarrant County College District
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