Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Reyes

Chicago,IL

Summary

Experienced energetic FOH & BOH General manager with excellent leadership and organizational skills. Focused on increasing team productivity while meeting financial needs and standards for presentation and delivery. Accomplished multitasker with disciplined approach. I enjoy fast paced working environments - staying productive is key. Mixed with 7 years of restaurant management and 3 years of retail management experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Co-Manager

Footlocker Inc
02.2024 - Current
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Attained #1 in Sales % gain for FTL
  • Attained top 5 in Sales % gain for KFL
  • Increased sales $ amount by $547,389 vs LY
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Promote & develop & coach talent within and externally.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Managed and motivated employees to be productive and engaged in work.

General Manager

Kids Footlocker
05.2022 - 11.2023
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage. - under allowable.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Attained Q1 Team Of The Quarter & multiple Team of the Week's
  • Attained #1 in percentage gain vs LY in CHI GEO
  • Enhanced customer experience with product knowledge & service
  • Train, develop, & promote associates
  • Improve & enhanced operational performances across all departments


Co-Manager

Champs Sports
12.2021 - 05.2022
  • Help manage a 10 million store
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Improve customer experience and store controllables with 90/90/90 customer survey
  • Train & help utilize in store technology to enhance customer experience
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

FOH Manager

Emerald Loop Bar & Grill
06.2021 - 11.2021
  • In charge of beer/wine/liquor inventory
  • Maintain floor presence to monitor host stand, bar, restaurant, and kitchen
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.

General Manager

Wendy’s Restaurant
04.2020 - 06.2021
  • Company Overview: Chicago, IL
  • Drove year-over-year business growth while leading operations and long-range planning
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Held weekly meetings with district manager and other general managers to identify techniques to overcome sales obstacles
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Reduced corporate risk by managing shrink processes and controlling inventory levels
  • Received superior customer service satisfaction scores for consecutive quarters
  • Chicago, IL

FOH Manager

Vapiano International LLC
09.2019 - 03.2020
  • Company Overview: Chicago, IL
  • Monitored food preparation, production and plating for quality control
  • Decreased necessary training labor by $1,000 by training employees
  • Accurately completed end-of-day financial tasks worth over $2000 of cash and card transactions daily
  • Delivered in-depth training to workers in food preparation, customer service, and customer-facing roles to promote strong team performance
  • Managed inventory; Liquor, beer & wine
  • Dry storage goods, paper goods
  • Oversaw day to day activities of 100 employees in fast pace establishment, fostering inspiring atmosphere to optimize employee experiences
  • Hired, trained and managed all kitchen, & FOH staff including employee development, issuing disciplinary action and conducting performance reviews
  • Submitting Payroll once a week, with updated call offs; PTO; allocated tips; certifications; hours
  • Hiring & interviewing
  • Entering in through Estratex, Hotschedules
  • Submitted Forecasting sales, vs scheduled hours
  • Chicago, IL

FOH Supervisor

Vapiano International LLC
07.2015 - 09.2019
  • Company Overview: Chicago, IL
  • Performed all FOH training: Bar, Host, Service, Dish, Line cooks
  • Established Daily Payroll Entree
  • Established Daily Overtime Check
  • Manage staff time & Attendance
  • Cash desk control - Daily Reports Organization - voids - returns - discounts - promotions
  • Implement & follow ups
  • Chicago, IL

Education

Associate of Arts - Business/Finance

Malcolm X
Chicago, IL

High School Diploma -

Frederick Von Steuben Metropolitan Science Center
Chicago, IL
01.2015

Skills

  • Budgeting
  • Staff Management
  • Recruitment
  • Quality Assurance
  • Data Entry
  • Scheduling
  • Training
  • Weekly/Monthly/Yearly inventory
  • Staff management
  • Multitasking ability
  • Complaint handling
  • Customer relations
  • Inventory control
  • Performance improvement
  • Staffing
  • Upselling strategies
  • Team leadership
  • Prepared and facilitated invoices
  • Self-motivated
  • Public speaking - strong communication skills
  • Marketing promotions
  • Certified V Team Trainer
  • Staff Training and Development
  • Problem-solving

Certification

  • ServSafe - Food safety Manager, 02/05/19, 02/05/24
  • ServSafe- Allergen, 09/22/18

Timeline

Co-Manager

Footlocker Inc
02.2024 - Current

General Manager

Kids Footlocker
05.2022 - 11.2023

Co-Manager

Champs Sports
12.2021 - 05.2022

FOH Manager

Emerald Loop Bar & Grill
06.2021 - 11.2021

General Manager

Wendy’s Restaurant
04.2020 - 06.2021

FOH Manager

Vapiano International LLC
09.2019 - 03.2020

FOH Supervisor

Vapiano International LLC
07.2015 - 09.2019

High School Diploma -

Frederick Von Steuben Metropolitan Science Center

Associate of Arts - Business/Finance

Malcolm X

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