Christian Creech
3589 NC Hwy 39 S Louisburg,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Rep III, Mortgage Loan Originator
Navy Federal Credit Union
Raleigh, NC
08.2018 - Current
- Maintain accurate records of member interactions and transactions.
- Provide guidance to members on how best to use products or services offered by the organization.
- Perform cash handling duties such as deposits and withdrawals for members' accounts.
- Ensure cash and other negotiable instruments are handled properly
- Understand and comply with federal and other regulations relating to financial products and services
- Serve as vault custodian
- Assist with the opening of new accounts and processed account maintenance requests.
- Assist colleagues with tasks as needed during peak times of activity.
- Manage customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Provide support to members regarding account inquiries, processing transactions, and resolving issues.
- Research complex issues related to accounts or services provided by the organization.
- Attend training sessions regularly to stay abreast of changes in company policies or procedures.
Assistant Manager
Dollar General
Youngsville, NC
03.2014 - 08.2018
- Ability to think quickly to resolve issues
- Organize schedules, workflows and shift coverage to meet expected business demands.
- Ability to communicate in person, and over the phone efficiently
- Ability to adapt to changes and learn new procedures quickly
- Delegate daily tasks to team members to optimize group productivity.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensure compliance with safety regulations and company policies.
- Act as a liaison between staff members and senior management personnel.
Education
Bachelors in Business Administration For Finance -
UNC Pembroke
06-2026
Skills
- Service Recommendations
- Policy understanding
- Financial Transactions
- Customer Support
- Client Education
- Issue Resolution
- Product Sales
- Customer Service
- Complaint Handling
- Product Recommendations
- Account Management
- Microsoft Office
Certification
- Notary Public
- NMLS (Origination Only)
References
References available upon request.
Timeline
Member Service Rep III, Mortgage Loan Originator
Navy Federal Credit Union
08.2018 - Current
Assistant Manager
Dollar General
03.2014 - 08.2018
Bachelors in Business Administration For Finance -
UNC Pembroke
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