Christian Cruz
Kissimmee
Summary
Developed entrepreneurial environment, bringing unique perspective and diverse skill set. Seeking to transition into new field, leveraging transferable skills to make meaningful impact. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Possesses basic understanding of logistics and warehouse operations, coupled with physical stamina and attention to detail. Dedicated to ensuring timely customer satisfaction.
Overview
3
3
years of professional experience
Work History
Digital Entrepreneur
Streaming Services
02.2024 - Current
- Managed chat during live streams to cultivate a positive community atmosphere, addressing questions and engaging viewers in conversation.
- Incorporated feedback from viewers into content adjustments and improvements over time for increased satisfaction among followers.
- Enhanced viewer engagement by consistently delivering high-quality content and maintaining a regular streaming schedule.
- Utilized sponsorships from gaming-related brands effectively while maintaining transparency regarding sponsored content guidelines with the audience.
- Established and maintained strong relationships with game developers, publishers, and industry influencers by attending conventions and networking events.
Delivery Driver Helper
UPS
10.2023 - 01.2024
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
- Prevented damage to packages and products by correctly securing loads.
- Reduced unnecessary delays, collaborating with drivers to plan and navigate routes.
Retail Parts Professional
Central Florida Pick and Pay
06.2022 - 04.2023
- Assisted customers with selecting optimal parts based on need, preferences and budget targets
- Contributed to accurate inventory recordkeeping by properly documenting each sale and completing regular cycle counts
- Maintained and updated logs and accounts with sales, backorders and payments
- Promoted parts products to customers through in-store displays and conversational suggestions
- Explained parts features and provided helpful resources to support difficult installations
- Identified proper replacement parts by inspecting old parts, leveraging parts knowledge and performing research through manufacturers and other sources
- Provided parts information to customers, including substitutions or modifications to address out-of-stock items
- Maintained a clean and safe workspace
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
Sales Representative
Vector
11.2021 - 01.2022
- Setting up appointments with potential customers through personal contacts and referrals
- Presenting Cutco products to prospective customers and writing up customer orders
- Assisting existing customers with service requests
- Investigated and resolved reported customer issues for improved customer satisfaction
- Overcame objections with successful product demonstrations and persuasive communication skills
- Exceeded sales objectives to capture new leads and customers
- Provided continued customer support after closing sales
- Built relationships with customers to increase likelihood of repeat business
Education
High School Diploma -
Adult Learning Center
Kissimmee, FL04-2023
Youth Build Program
Kissimmee, FL04-2023
Skills
- Public Engagement
- Content Development
- Engagement Strategies
- Customer Support Expertise
- Efficient Package Handling
- Client Support
- Sales Strategy Development
- Efficient Package Coordination
- Inventory Restocking
Timeline
Digital Entrepreneur
Streaming Services
02.2024 - Current
Delivery Driver Helper
UPS
10.2023 - 01.2024
Retail Parts Professional
Central Florida Pick and Pay
06.2022 - 04.2023
Sales Representative
Vector
11.2021 - 01.2022
High School Diploma -
Adult Learning Center
Youth Build Program
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