Christian Cruz
Fayetteville,USA
Summary
Dedicated security professional with exceptional abilities in risk assessment and mitigation. Proven track record in developing and implementing security protocols that enhance organizational safety. Core competencies include surveillance systems management, incident response, and team leadership. Aiming to leverage expertise to drive innovative security solutions within a forward-thinking organization. Results-driven law enforcement professional with a proven track record of collaborating with regional and state officials. Demonstrates exceptional ability to thrive in high-pressure environments while maintaining meticulous attention to detail throughout investigative processes. Recognized for delivering best-in-class service and exceeding performance expectations through intuitive and compassionate interactions. Aiming to leverage expertise in public safety and community engagement to further enhance operational effectiveness. Customer-focused professional with extensive experience in customer service roles, dedicated to enhancing customer satisfaction and promoting loyalty. Demonstrates a solution-oriented approach to diverse concerns while maintaining exceptional attention to detail. Highly skilled in research, documentation, and problem-solving, complemented by strong task prioritization and team leadership abilities. Aims to leverage these competencies to drive customer-centric initiatives within a dynamic organization.
Overview
5
5
years of professional experience
Work History
Mental Health Specialist
Cape Fear Valley Medical Center
01.2023 - 02.2024
- Developed and implemented individualized treatment plans tailored to the needs of each client.
- Conducted mental health assessments, screenings, and diagnostic evaluations.
- Provided crisis intervention services in emergency situations.
- Evaluated clients' responses to treatments and adjusted interventions accordingly.
- Monitored clients' progress toward meeting their therapeutic goals.
- Facilitated psychoeducational groups focused on topics such as coping skills and stress management.
- Collaborated with other professionals to coordinate optimal care for clients.
- Maintained accurate records of all sessions, including case notes and progress reports.
- Advised families on how best to support their loved ones who are struggling with mental illness.
- Delivered individual therapy sessions focusing on symptom reduction and behavior modification techniques.
Force Protection Officer
Triple Canopy (Constellis)
01.2021 - 06.2021
- Provide physical security for US Forces, base defense, and contract locations as well as all areas in or around the contracts area of operation(s) both foreign and domestic.
- Protect and safeguard all sensitive documents, information, and structures.
- Patrol in vehicles and on foot any areas of operation ensuring maximum security at all times.
- Serving as a fire support platform for base defense, searching, screening, and mirroring any person(s) or vehicles requesting access onto US territory or facilities that could potentially kill, harm or interrupt US forces, operations or mission critical task in the works.
- Responsible for safeguarding and securing highly sensitive material(s) and mission critical information.
- Enforce US installation policy and regulations.
- Investigate and engage any and all threats or crimes within area of operation per contract terms and policy.
- Communicate and partner with foreign forces to ensure daily duties, mission/task are being completed efficiently and effectively per base policy/regulations.
- Effectively present detailed daily reports and patrol activities for senior personnel and mission critical records.
Armed Security Officer
NC Special Police
02.2019 - 03.2020
- Patrol and enforce the criminal laws of North Carolina on private and public school property, county and state hospitals, shopping centers, apartment complexes, office buildings, golf courses, recreational lakes and train stations.
- Responsible for providing a safe and secure environment in a professional manner.
- Ability to handle public interaction with disorderly or disruptive people.
- Enforce rules, regulations, policies, procedures and respond to emergency situations requiring security assistance.
- Search and evaluate evidence.
- Answer calls and complaints involving accidents, robberies, misdemeanors or felonies and take necessary action.
- Arrest and/or detain person or persons suspected of crimes.
- Display exceptional customer service and communication skills.
- Write detailed narrative reports and maintain daily activity reports.
- Effectively present information and respond to questions from groups, managers, clients, customers, and the general public.
- Ability to safeguard confidential information and materials and understand the necessity to maintain confidentiality in all aspects of the work environment.
Firearms Specialist
Field & Stream
11.2018 - 02.2019
- Created an excellent customer experience by providing exceptional customer service and selling through customer engagement, specifically in the Firearms Department.
- Promoted company programs including warranty sales, ScoreCard (loyalty program), private-label credit cards, and other seasonal promotions.
- Increased customer base by effectively selling and up-selling services to new and existing clients.
- Complete production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Durant High School
Valrico, FL12-2014
No Degree - Applied Behavior Analysis
University of Arizona Global Campus
Chandler, AZSkills
- Schedule Management
- Status Report Management
- Warranty Management
- Technical Tracking Expertise
- Coordination of Reporting Activities
- Reporting Status Updates
- Effective Client Engagement
- Client Relations Expertise
- Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Timeline
Mental Health Specialist
Cape Fear Valley Medical Center
01.2023 - 02.2024
Force Protection Officer
Triple Canopy (Constellis)
01.2021 - 06.2021
Armed Security Officer
NC Special Police
02.2019 - 03.2020
Firearms Specialist
Field & Stream
11.2018 - 02.2019
High School Diploma -
Durant High School
No Degree - Applied Behavior Analysis
University of Arizona Global Campus
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