Christian Curbelo
Miami
Summary
Adaptable technician with comprehensive experience in quality control and IT support. Skilled in problem-solving and collaboration, consistently meeting customer needs while maintaining high performance standards. Eager to leverage expertise to optimize workflows and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Technician/Preflash/Quality Control
Peak Technologies
Miami, FL
07.2025 - 02.2026
- Operated and maintained equipment to ensure optimal performance and safety.
- Collaborated with team members to streamline workflows, resulting in smoother operations.
- Trained new technicians on proper procedures and safety protocols.
- Assisted in troubleshooting software systems, enhancing equipment reliability.
- Replaced defective components in equipment to restore functionality.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control processes, ensuring product standards met customer expectations.
Customer Support
Foundever
Miami, FL
03.2025 - 07.2025
- Exceeded performance and quality standards, contributing to achievement of customer support objectives.
- Provided customer support by troubleshooting problems with products or services over the phone or internet.
- Ensured compliance with service level agreements for customer support requests.
- Provided customer support for members to answer questions about their health plan benefits and coverage options.
- Monitored support tickets to identify and address common problems promptly.
- Tracked customer service metrics such as response time and satisfaction scores in order to optimize customer support operations.
- Assisted clients with billing and payment inquiries, ensuring timely resolution of issues.
- Provided customer support and addressed customer inquiries in a timely manner.
IT Technician
Titan Wolfpack IT
Miami, FL
01.2024 - 06.2025
- Installed and configured hardware and software for client systems.
- Documented technical procedures to streamline future reference and training.
- Supported end-users with technical inquiries via phone and email.
- Resolved hardware issues by replacing parts.
- Provided technical support to users via telephone or remote access.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Advised on hardware purchases to align with customer requirements.
Captain/Mate
A&A; Underwater Adventures
Miami, FL
10.2021 - 02.2024
- Monitored dive sites for safety and environmental conditions, contributing to secure and enjoyable excursions.
- Guided clients through underwater experiences, ensuring safety and enhancing their enjoyment.
- Educated clients on marine life and safe diving practices before excursions.
- Participated in man overboard drills and rescue operations during emergencies at sea.
- Supervised operation of deck equipment, ensuring efficient handling and safety during vessel operations.
- Conducted regular maintenance on diving gear and underwater equipment.
- Ensured compliance with all applicable rules, regulations, laws, and company policies.
Education
High School Diploma -
Felix Varela Senior Highschool
Miami05-2023
Skills
- Quality control
- Technical troubleshooting
- Equipment maintenance
- Hardware installation
- Software configuration
- Customer support
Languages
English: Full Professional
Spanish: Native/Bilingual
Timeline
Technician/Preflash/Quality Control
Peak Technologies
07.2025 - 02.2026
Customer Support
Foundever
03.2025 - 07.2025
IT Technician
Titan Wolfpack IT
01.2024 - 06.2025
Captain/Mate
A&A; Underwater Adventures
10.2021 - 02.2024
High School Diploma -
Felix Varela Senior Highschool