Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

Christian Delaney

Collins,NY

Summary

Licensed Practical Nurse with focus in Primary Medicine and specifically provider driven refinement. Used an extensive knowledge of health care quality metrics, often dictated by the payers, to optimize both an individual's overall health as well as provider productivity. Posses an innate ability to connect with patients to motivate them to tackle disease management and health maintenance. Compiled a history of successfully helping individual physicians not only meet but often exceed both customer service and quality metrics.

In 2018 we opened Trinity Primary Kenmore and in less than 5 years won back to back awards as the "Best Dr in 716".

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Director of Primary Medicine

Trinity Primary Kenmore
Kenmore, NY
09.2018 - Current
  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
  • Assisted senior leadership in managing all aspects of operations.
  • Supported health agency inspections as liaison to regulatory agencies on technical and manufacturing issues related to assigned product and processes.
  • Managed over 300 calls per day
  • Trained and mentored new employees on industry practices and business operations.
  • Tracked key health care metrics and made recommendations for proactive adjustments to policies and procedures. Consistently exceeded or met all metrics at 80% or more.
  • Partnered with educators to instruct and mentor registered nursing, nurse practitioner and physician assistants as well as residency doctors.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Managed EMR implementation, proactively resolved issues with "EPIC" as well as "MEDENT" EMR and identified issues through effective troubleshooting.

Assistant Director of Nursing

Highgate Medical
Amherst, NY
2008 - 07.2013
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Worked closely with physicians and administration to develop and implement best practices to improve patient outcomes.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Communicated with patients, ensuring that medical information was kept private.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Planned and assigned workload to 20-30 person nursing staff to direct patient satisfaction.

Education

Licensed Practical Nurse - Nursing

Erie 1 BOCES, Buffalo, NY
06.2004

Skills

  • Google Drive
  • Financial Management
  • Business Administration
  • Physician Engagement
  • Staff Management
  • Training and Development
  • Daily Production Reports
  • Employee Relationships
  • Regulatory Compliance
  • Report Generation
  • Customer Experience Control
  • Individual Accountability
  • Information Collection
  • Staff Coordination

Accomplishments

  • Achieved 80% or above all quality metrics through patient engagement with "capturing the encounter".
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 14 staff members.
  • Achieved implementation of "EPIC" EMR almost entirely during the COVID-19 pandemic.
  • Collaborated with team of Highgate Medical and NYS in the development of the prescription management program or "PMP which proved to be an effective tool at curbing intentional as well as unintentional misuse of narcotic medications.
  • Resolved billing concerns both in house and with servicing partners such as FidelisCare, IHA, BCBS/HM and Quest Diagnostics .

Certification

  • Licensed Practical Nurse 2004-Current
  • Certified CPR instructor 2010-2014
  • CPR/BLS certified 2004-Current

Languages

French
Elementary
American Sign Language
Limited Working

Timeline

Assistant Director of Primary Medicine - Trinity Primary Kenmore
09.2018 - Current
Assistant Director of Nursing - Highgate Medical
2008 - 07.2013
Erie 1 BOCES - Licensed Practical Nurse, Nursing

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Christian Delaney