Christian De Los Santos
Miami
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
09.2022 - Current
- Customer Service Excellence: Consistently led branch to exceed corporate customer service scores through exceptional customer interactions and team training.
- Bilingual Advantage: Utilized fluency in Spanish to improve communication and build strong relationships with Spanish-speaking clients.
- Business Development: Secured partnerships with local dealerships and body shops, expanding the branch's clientele and increasing market share.
- Revenue Management: Managed a dealership account generating over $1 million in annual revenue, ensuring client satisfaction and repeat business.
- Risk Management: Conducted daily audits of rental contracts to minimize risk and reduce business exposure to loss.
- Team Collaboration: Worked effectively within a team, delegating tasks and managing multiple priorities to achieve branch goals.
Marketing Specialist
Behavioral Centers of South Florida
06.2021 - 12.2021
- Patient Enrollment: Verified Medicaid patients and successfully enrolled patients in mental health services, ensuring all documentation was complete.
- Customer Service: Delivered exceptional service to patients both over the phone and face-to-face, assisting with inquiries and needs.
- Reporting & Analysis: Compiled and analyzed monthly commission reports, providing valuable insights into departmental referral trends and performance.
Education
Bachelor of Arts - Interdisciplinary Studies
Florida International University
Miami, FL08-2022
Skills
- Bilingual in English and Spanish
- Excellent interpersonal, de-escalation, & conflict resolution skills
- Branch service quality
- Teamwork & Leadership
- Relationship building and management
- Multitasking & ability to manage and oversee multiple projects
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint
- Strong communication, negotiation, and presentation abilities
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
09.2022 - Current
Marketing Specialist
Behavioral Centers of South Florida
06.2021 - 12.2021
Bachelor of Arts - Interdisciplinary Studies
Florida International University