Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian De Quesada

Lakeland,Florida

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Customer Care representative

CVS Caremark
Orlando, Florida
07.2021 - Current
  • Responsible for answering pharmacy benefit questions and placing orders for members.
  • Helped large volume of members every day with positive attitude and focus on customer satisfaction.
  • As Learning Advocate, provide assistance with training new hires during onboarding. Managing small teams of new hires and assisting them with any questions or concerns they may have
  • Responded to member needs through competent customer service and prompt problem-solving.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Collaborated with other Learning Advocates and senior Management in daily meetings to create and present new hire training materials and create a better learning environment for them.

Virtual customer service associate

Amazon
Miami, Florida
03.2020 - 02.2021
  • Working with carriers and delivery drivers to ensure a safe and prompt delivery
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Working with a remote team to ensure that tasks and assignments were completed in a timely manner.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Assistant Manager

Vapor Shark
Miami, Florida
02.2015 - 03.2020
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Karaoke Jockey

Karaoke Plus
Miami, Florida
11.2010 - 02.2016
  • Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
  • Installed, operated and maintained audio and video equipment at venues.
  • Maintained high volume of bookings by advertising through traditional, digital and social media channels.
  • Managed schedule, contracts and payments for busy roster of bookings.
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Worked with clients to determine requirements for each party or event.

Assistant Manager

GameStop
Miami, Florida
10.2006 - 08.2009
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Education

High school Diploma -

Robert
06.2007

Skills

  • Microsoft Office
  • G Suite
  • Organization & coordination
  • Fast learner
  • Multitasking
  • Communication
  • Leadership
  • Time management
  • Technical knowledge
  • Detail-oriented
  • Problem solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Care representative

CVS Caremark
07.2021 - Current

Virtual customer service associate

Amazon
03.2020 - 02.2021

Assistant Manager

Vapor Shark
02.2015 - 03.2020

Karaoke Jockey

Karaoke Plus
11.2010 - 02.2016

Assistant Manager

GameStop
10.2006 - 08.2009

High school Diploma -

Robert

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Christian De Quesada