Christian D. Hines
Mobile,USA
Summary
Dynamic Operations Manager with a proven track record at Wells Fargo, excelling in operational compliance and process optimization. Adept at enhancing customer satisfaction through effective conflict resolution and performance auditing. Recognized for streamlining workflows and mentoring teams, driving significant improvements in service delivery and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager (Assistant Branch Manager)
Wells Fargo
Mobile, AL
03.2023 - Current
- Managed daily banking operations, ensuring regulatory compliance and adherence to internal audit standards.
- Handled escalated client issues, focusing on timely resolution of stop payments and account errors.
- Conducted transaction reconciliation and performance audits, collaborating with teams to correct discrepancies.
- Streamlined daily operations to enhance workflow efficiency across multiple departments.
- Developed operational procedures to improve service delivery and customer satisfaction.
- Coached junior staff, providing training and feedback to support career development.
- Streamlined operations across departments to enhance workflow efficiency.
- Analyzed customer feedback to identify areas for service improvement.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Executive Team Lead, Guest Experience
Target
Baton Rouge, LA
07.2022 - 02.2023
- Directed cross-functional teams, optimizing workflows for high-volume customer interactions under tight deadlines.
- Conducted performance reviews and provided constructive feedback to enhance team development.
- Scheduled staff shifts to maximize coverage during peak hours.
- Resolved customer complaints promptly while maintaining high satisfaction levels.
- Developed effective team strategies to guarantee successful project completion.
Store Manager
AT&T
Mobile, AL
05.2017 - 07.2022
- Oversaw daily store operations, including inventory control, issue escalation, and performance reporting.
- Mentored associates on customer resolution strategies and service excellence.
- Conducted regular team meetings to discuss goals and operational updates.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Assistant Store Manager
Chick-fil-A
Birmingham, Alabama
03.2014 - 08.2016
- Assisted in daily operations management and staff scheduling to enhance efficiency.
- Trained new team members on service standards and operational procedures.
- Monitored inventory levels to ensure stock availability and minimize shortages.
- Ensured compliance with food safety practices and health regulations.
- Resolved customer concerns promptly to uphold high satisfaction levels.
- Oversaw daily cash handling procedures, reconciling discrepancies effectively.
- Provided leadership support during peak hours, motivating staff to achieve targets.
Skills
- Operational compliance
- Process optimization
- Performance auditing
- Customer relationship management
- Retail operations management
- Budgeting and forecasting
- Customer relations specialist
- Customer retention
- Finance background
- Employee relations and conflict resolution
- Regulatory compliance
- Data analysis
- Sales background
- P&L management
Timeline
Operations Manager (Assistant Branch Manager)
Wells Fargo
03.2023 - Current
Executive Team Lead, Guest Experience
Target
07.2022 - 02.2023
Store Manager
AT&T
05.2017 - 07.2022
Assistant Store Manager
Chick-fil-A
03.2014 - 08.2016
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