Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTIAN D MAYS

Surprise,AZ

Summary

Accomplished store manager with a background in corrections. Strong time management skills, Report Writing, and de-escalation skills. Always endeavors to model pro-social behavior to both staff and inmates.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Kroger-Frys
Surprise, AZ
04.2018 - Current
  • Increased sales by overseeing successful promotional strategies and in-store events
  • Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
  • Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
  • Enforced employee adherence to company practices, policies, and procedures.
  • Interviewed, hired, and terminated associates for a fully-staffed store and customer satisfaction.
  • Scheduled and delegated assignments to maximize coverage.
  • Prepared team schedules with a focus on maintaining optimal employee coverage for business needs.
  • Managed customer experiences with a close eye on team interactions, touchpoints, and methods of engagement.
  • Led store to 5% sales increase performing above company goal
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
  • Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
  • Compiled evidence such as police reports, photographs, accident reconstruction reports.
  • Prepared reports on purchases including cost analyses, inventory control reports and price lists.
  • Completed paperwork related to incidents such as discipline reports and customer conflicts within store.

Correctional Officer

Iowa Department of Corrections
Mitchellville, IA
07.2015 - 08.2018
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Collaborated with outside agencies such as social workers, psychologists, probation officers., when necessary.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.

Education

Bachelor of Arts (B.A.) - Criminal Justice -

Grand View University
04.2015

Skills

  • Ability to multitask
  • Budget administration
  • Time management
  • Store Organization
  • Hiring and Training
  • Work Planning and Prioritization
  • Customer Service
  • Process Improvements
  • Records Management
  • Emergency Response
  • Crisis Management
  • De-Escalation Techniques
  • File and record maintenance

Timeline

Assistant Store Manager

Kroger-Frys
04.2018 - Current

Correctional Officer

Iowa Department of Corrections
07.2015 - 08.2018

Bachelor of Arts (B.A.) - Criminal Justice -

Grand View University

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CHRISTIAN D MAYS