Christian Doak

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Created weekly work schedules for store personnel.
• Performed regular price checks to ensure competitive pricing.
• Managed daily banking activities such as deposits and withdrawals.
• Developed relationships with suppliers to negotiate better prices.
• Identified opportunities for cost savings through waste reduction initiatives.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

I started off as a regular associate in december of 2022. in march of 2023 became the assistant store manager of dg 1333 in callahan. In the beginning of 2024 became the store manager of 2 different stores.

• Greeted customers and provided immediate and courteous service.
• Restocked produce and removed expired or damaged merchandise.
• Cleaned shelves and restocked with new inventory when products stock ran low.
• Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
• Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
• Prepared products by adding tags and readying pallets for restocking.
• Monitored work environment to maintain safety, cleanliness and organization.
• Received and unloaded new products upon delivery, checking for damage and order accuracy.
• Checked prices and located products for customers.
• Assisted customers with product, promotion and policy information.
• Operated balers, power jacks and slicing machines.
• Reviewed tags on product shelves and made requested pricing changes.
• Placed new produce orders based on expected demand.
• Updated pricing and sales signs to promote merchandise.
• Followed instructions to properly arrange merchandise items.
• Checked delivered merchandise and order information to verify shipment accuracy.
• Assisted with weekly and monthly inventory audits and rotated stock to reduce waste.
• Maintained work areas to reduce potential for illness or injury.
• Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Cleaned utensils, dishes and glasses for customer use.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Acquired new skills to support team and further accommodate customer needs.
• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Followed recipes and customer requests to prepare meals.
• Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
• Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
• Communicated effectively with deli counter customers to answer questions and make recommendations.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
• Used mental math and available tools to total materials needed, costs and payments due.
• Created aesthetically pleasing food arrangements for special orders and party trays.
• Documented and entered special orders for event catering and party trays.
• Completed orders according to customer preferences, improving patron retention.
• Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
• Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
• Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
• Reviewed quality of displayed products and removed old or poor quality merchandise.
• Followed cleaning schedule for floors, walls and storage areas.
• Worked safely and efficiently when handling seafood products.
• Took apart equipment to rinse, clean and sanitize components.
• Placed proper signage on products to display pricing, description, code dating and COOL information.
• Received inventory and stock and verified receipt of ordered products and orders.
• Cut, wrapped, weighed and tared seafood department products.
• Cleaned and maintained department equipment by breaking down and reassembling equipment and washing appropriate parts with sanitizing solution.
• Prepared cases by pulling products out of case, re-icing case and putting products in fresh pans.
• Adhered to established recipes when preparing seafood entrees.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Recommended merchandise to customers based on needs and preferences.
• Educated customers on product and service offerings.
• Escorted customers to products and pointed out complementary items to boost store sales.
• Stayed up to date on store promotions, payment policies and security practices.
• Recommended optimal merchandise based on customer needs and desires.
• Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Communicated with customers about offerings, including policies, restrictions and refund policies.
• Drove sales of and products by applying proactive nature, knowledge of customer preferences and active listening skills.
• Maintained merchandise presentation by stocking and rotating merchandise.
• Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
• Processing freight and preparing backroom for incoming freight.
• Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
• Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
• Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
• Leveraged policies, data and resources to complete work assignments and priorities.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
• Lifted materials of varied weights on regular basis.
• Assisted customers by locating items and loading heavy purchases in vehicles.
• Greeted customers and retrieved requested products to drive satisfaction.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Faced products on shelves and displays to meet company policies.
• Prepared cut vegetables and fruits and packaged for purchase.