Christian Dobrozensky
Austin,TX
Summary
I started off my career as a server when attending culinary arts school. After words I pursued a career in the food industry, but shortly after that I found myself looking to change career paths. So I became a customer service representative for General Motors where I gain much experience on taking care of customers and their second biggest purchase of their life a vehicle. In the CSR roll I thrived and climbed my way up to management. After four years with the company I pursued a new position at Realtor.com. So i went from the second biggest purchase to the first biggest purchase. Here at Realtor. com I feel I've continue to grow an become a better person , CSR, and manager to apply on my day to day living. One thing about me is that once I master something I challenge myself to something different until I master that as well and continue on till I feel I am in great standings.
Overview
7
7
years of professional experience
Work History
CSR Manager
General Motors Co
Austin, TX
04.2019 - 05.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Manage 25 CSR
- Over view each CSR case to make sure its being worked
- Aim for customer satisfaction
- Coach CSR on our process
- Write ups
- Grade three calls for each CSR
- Take escalations
- Making a win win win situation
- Analyze data on CSR to see what areas of opportunity they may have
- Track attendance and performance
- Report data
- Report incentives
- Pull data to present to CSR
- Close cases that the CSR have worked and finished
- Making sure the CSR stay available for our customers
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Subject Matter Expert
General Motors Co
Austin, TX
04.2017 - 01.2018
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Train trainees
- Facilitate content
- Keep track of trainees attendance and development
- Show trainees how to work our systems and phones
- Apply different coaching methods
- Make sure we have a time agenda for the day
- Report to training managers
- Input data on trainees
- Grade test results
- Trained the newest top performer
Senior Advisor
General Motors Co
Austin, TX
06.2016 - 04.2020
- Handling and managing case load of 50-90
- Document every conversations
- Aim for customer satisfaction
- Handle Defective vehicles
- Making a WIN WIN WIN situation
- Document milestones
- Walk customers through owners manual
- Get customers into the dealership
- De-escalate customer
- Offer goodwill to retain &/or offset customer inconveniences
- Look into buy-back options
- Speak with customer, dealerships, engineers, lawyers and internal resources daily via phone and in-person
- Being the Main point of contact for my team
- I was the regional agent
- Top performer throughout 4 years of employment
Cook Manager
IHOP
Austin, TX
02.2015 - 05.2016
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Instituted positive kitchen atmosphere for all staffers through effective communication, consistent training and training
- Fill in when needed
- Produce food at a high rate
- Prep items for following day
- Deep clean
Server
TGI Fridays
Austin, TX
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Multi task
Education
Associate of Arts - Food Industry
Le Cordon Bleu College of Culinary Arts - Austin
05.2016
High School Diploma -
American Youth Works
Austin, TX03.2014
Skills
- Creativity
- Computer skills
- Customer service
- Communication skill
- Leadership
- Problem-solving
- Management skills
- Time management
Timeline
CSR Manager
General Motors Co
04.2019 - 05.2020
Subject Matter Expert
General Motors Co
04.2017 - 01.2018
Senior Advisor
General Motors Co
06.2016 - 04.2020
Cook Manager
IHOP
02.2015 - 05.2016
Server
TGI Fridays
Associate of Arts - Food Industry
Le Cordon Bleu College of Culinary Arts - Austin
High School Diploma -
American Youth Works
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