CHRISTIAN DOLS
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the mortgage industry, from origination to post-closings. 3+ years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation, and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
4
4
years of professional experience
Work History
Junior Loan Partner
NFM Lending
Charlotte, NC
06.2022 - 10.2022
- Monitored loan status throughout the entire process from application through closing and funding stages.
- Coordinated with third-party vendors such as appraisers and title companies to ensure timely completion of services required for loan approval.
- Researched and verified borrower information, such as income, assets, liabilities, credit history.
Sr. Client Advocate
Wyndham Capital Mortgage
Charlotte, NC
11.2019 - 04.2022
- Maintained up-to-date knowledge of Fannie Mae, Freddie Mac, VA, FHA, and USDA guideline updates and requirements with extensive LP and DU experience
- Restructured loan applications due to debt-to-income ratios, not meeting guidelines, and appraisal results, and effectively educating and addressing available options with borrowers and realtors
- Ensured client satisfaction through effective communication and problem solving.
- Followed through with borrowers, loan processors, loan originators, underwriters, closers, title agents, investors, and realtors to increase the percentage of funded loans
- Averaged 1000+ loans funded annually
Executive Assistant
AMG4D
Charlotte, NC
01.2019 - 12.2019
- Created and maintained an empowering web resource for a new and upcoming nonprofit organization in the Matthews, North Carolina region
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Coordinated and produced multiple events ranging from fundraisers to galas with a team of volunteers to provide first-class, memorable customer service for our members, donors, and sponsors.
Education
High School Diploma -
Harper Middle College High School
Charlotte05.2018
Skills
- Credit evaluation
- Client Account Management
- Desktop Underwriter expert
- Data Interpretation
- Quality Assurance
- Customer Support
Languages
French
Native/ Bilingual
Timeline
Junior Loan Partner
NFM Lending
06.2022 - 10.2022
Sr. Client Advocate
Wyndham Capital Mortgage
11.2019 - 04.2022
Executive Assistant
AMG4D
01.2019 - 12.2019
High School Diploma -
Harper Middle College High School
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