Highly proactive manager seven years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Hi, I’m
CHRISTIAN DORVILIER
New Rochelle,NY
Summary
Overview
11
years of professional experience
1
Certification
Work History
Cooper's Mill
RESTAURANT MANAGER
10.2018 - Current
Job overview
- Successfully create and manage budgets, optimizing expenses while maintaining high-quality standards
- Develop and maintain staff schedules, including shift schedules and time-off schedules, ensuring optimal coverage
- Strategically plan menus to cater to customer preferences and maximize profitability
- Ensure strict compliance with licensing, hygiene, and health and safety regulations
- Proactively promote and market the business to increase customer base and revenue
- Oversee stock levels, accurately track inventory, and efficiently order supplies to prevent shortages.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Royal Palm Hotel South Beach
FOOD & BEVERAGE MANAGER
06.2020 - 11.2022
Job overview
- Oversaw and ensured the team's attentiveness to guests' needs at all times, maintaining high service standards
- Implemented and upheld excellent customer service practices, including making personalized suggestions based on guest preferences and overseeing the efficient service of food and beverage orders
- Ensured accuracy and presentation of food orders, guaranteeing a delightful dining experience for guests
- Managed the check delivery and payment collection process, ensuring efficiency and accuracy.
- Implemented new drink policies, reducing over-pouring by 30%.
- Collaborated with chefs to create seasonal menus that met diverse dietary needs and preferences.
Enterprise Rental Car
RENTAL SALES AGENT
02.2015 - 09.2018
Job overview
- Customer Service: Greeting customers, assisting with inquiries, and providing information about rental options and vehicle features
- Rental Process: Processing rental agreements, explaining terms and conditions, and ensuring all necessary documentation is completed accurately
- Vehicle Inspection: Conducting thorough vehicle inspections before and after rentals, noting any damages or maintenance needs
- Sales: Upselling additional services, such as insurance, fuel options, and vehicle upgrades, to maximize revenue
- Administrative Tasks: Maintaining accurate rental records, handling payments, and managing reservations
- Cleanliness and Maintenance: Ensuring vehicles are clean, fueled, and in good working condition for customers
- Problem Resolution: Addressing customer concerns and resolving issues related to rentals or vehicle performance
- Team Collaboration: Working closely with colleagues to ensure a smooth rental process and maintain a clean and organized rental office.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Monitored market trends to stay competitive with pricing strategies and promotional offers.
Equinix Data Center
Security Analyst
03.2013 - 08.2016
Job overview
- Enhanced network security by implementing intrusion detection systems and monitoring potential threats.
- Streamlined incident response procedures for quicker threat mitigation and improved system uptime.
- Conducted regular vulnerability assessments to identify weaknesses and implement appropriate countermeasures.
- Collaborated with IT teams to develop comprehensive cybersecurity strategies, reducing risks from external attacks.
- Developed customized security policies and protocols, ensuring compliance with industry standards and best practices.
- Managed access controls for sensitive information systems, safeguarding data integrity and confidentiality.
- Designed secure infrastructure solutions in collaboration with the IT team, minimizing vulnerabilities from outdated systems.
- Monitored use of data files and regulated access to protect secure information.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Performed risk analyses to identify appropriate security countermeasures.
- Reduced security risks by 33% through enhancing protocols and ensuring adherence to regulations.
Education
Iona UniversityNew Rochelle, NY
BBA from Business
06.2016
University Overview
Skills
- Leader with a strong background in team management and supervisory roles, driving exceptional customer service standards
- Effective Staff Management: Proven track record in recruiting, training, and supervising staff to ensure a motivated and high-performing team Financial Acumen: Skilled in budget management, successfully optimizing expenses while maintaining quality and profitability
- Scheduling Expertise: Proficient in creating and managing staff schedules, including shift schedules, time-off schedules, and purchase/delivery schedules to ensure smooth operations
- Menu Planning: Experienced in planning menus that cater to customer preferences, increasing customer satisfaction and revenue
- Regulatory Compliance: Strong commitment to ensuring strict compliance with licensing, hygiene, and health and safety regulations
- Promotion and Marketing: Proactive in promoting and marketing the business to expand the customer base and drive revenue growth
- Leadership Skills: Exceptional leadership qualities that foster teamwork and a positive work environment
- Customer Engagement
- Staff Management
- Team Management
- Staff Scheduling
- Conflict Resolution Techniques
Certification
Cyber Security 2022
Timeline
FOOD & BEVERAGE MANAGER
Royal Palm Hotel South Beach
06.2020 - 11.2022
RESTAURANT MANAGER
Cooper's Mill
10.2018 - Current
RENTAL SALES AGENT
Enterprise Rental Car
02.2015 - 09.2018
Security Analyst
Equinix Data Center
03.2013 - 08.2016
Iona University
BBA from Business