Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Christina Doty

Baton Rouge,LA
Christina Doty

Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Louisiana. Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Capable technician well-versed in collaborating with patients and healthcare team members to help alleviate symptoms and address root causes of medical issues. Experienced in calculating doses, preparing compounds and securing storage to protect inventories. Work well with large or small groups by applying conversational abilities.

Overview

9
years of professional experience
1
Certification

Work History

Walgreens

Pharmacy Operations Manager
10.2022 - 07.2023

Job overview

  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Vaccinated over 200 patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with pharmacist manager and store manager to maintain daily operations.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Walgreens

Pharmacy Senior Technician
08.2017 - 09.2022

Job overview

  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted, measured and compounded medications following standard procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Supervised over 30 pharmacy technicians and coordinated day-to-day assignments.
  • Set up and modified patient profiles in ICPlus to include current information such as medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

L’Auberge

Main Cage Banker
06.2014 - 04.2017

Job overview

  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Investigated and promptly resolved issues with patron accounts.
  • Maintained friendly and professional customer interactions.
  • Sell gambling chips, tokens, or tickets to casino patrons, pay out jackpots, and manage credit application.

Education

Virginia College
Baton Rouge, LA

Diploma from Pharmacy Technology
03.2017

University Overview

  • Dean's List 2014
  • Honor Roll 2009-2013
  • 3.8 GPA
  • Ranked in Top 15 % of class

Southern University And A & M College
Baton Rouge, LA

Associates from Business Administration
05.2014

University Overview

  • Honor Roll [Semester and Year]
  • [Number] GPA
  • Ranked in Top [Number]% of class
  • Extracurricular Activities: [Activity]
  • [Student Organization or Club Name] Member

Skills

  • Clinical Staff Management
  • Medication Dispensing
  • Sales Strategies
  • Immunization
  • Medicare and Medicaid Processes
  • Electronic Medical Record Software

Certification

CPhT - Certified Pharmacy Technician (National)

Certification #: 30086506
Certification Status: Active

Expiration Date: 11/30/2024


ExCPT - Certified Pharmacy Technician (State of Louisiana)

Certification #:M6E7Q7H2
Certification Status: Active

Expiration Date: 7/29/2024


Adult, Child and Baby First Aid/CPR/AED

American Red Cross

Date Completed: 03/04/2023Valid Period: 2 Years
Certificate ID: 00I5CA3

Timeline

Pharmacy Operations Manager
Walgreens
10.2022 - 07.2023
Pharmacy Senior Technician
Walgreens
08.2017 - 09.2022
Main Cage Banker
L’Auberge
06.2014 - 04.2017
Virginia College
Diploma from Pharmacy Technology
Southern University And A & M College
Associates from Business Administration
Christina Doty