Christian Downs
Chino,CA
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Customer Service expertise to manage job functions. Excellent communicator with focus on results.
Overview
11
11
years of professional experience
Work History
Administrative Operator III
Valley Power Systems
06.2022 - Current
- Provided customers with information on products and services.
- Tracked and monitored generator/vehicle performance and maintenance.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Scheduled job assignments for staff to monitor progress and performance.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Developed and maintained positive relationships with clients to maximize collections.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Ordered parts from various distributors to fulfill demands.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained up-to-date knowledge of product and service changes.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Logged work orders and change orders into AS400/WheelTime database to track job status.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer calls and emails to answer questions about products and services.
Assistant Multimedia Manager
Living Waters Of Chino
03.2020 - 06.2022
- Conducted research to determine current benchmark trends and audience preferences.
- Developed and promoted corporate brand, images and identity to media and public.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Increased customer engagement through social media .
IT Help Desk Technician
Living Waters Of Chino
12.2016 - 02.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted with updating technical support best practices for use by team.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Walked individuals through basic troubleshooting tasks.
- Maintained and updated Check Ins customer service database.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Video Editor
Living Waters Of Chino
05.2013 - 12.2016
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Worked with graphic templates and seamlessly inserted into videos.
Administrative Assistant
Living Waters Of Chino
05.2012 - 05.2013
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
Education
Bachelor of Science - Business Management And Human Resources
California Polytechnic State University-Pomona
Pomona05.2020
Associate of Arts - Business Technology
Chaffey College
Rancho Cucamonga, CA06.2016
High School Diploma -
Chino High School
Chino, CA06.2013
Skills
- Accounts Payable and Accounts Receivable
- Coordinating Work Orders
- Operational Efficiency
- Project Estimation and Bidding
- Customer Service
- Time Management
- OSHA Compliance
- Daily Logs
- Helpdesk Services
- Project Management
- Providing Feedback
Accomplishments
- Achieved over 1 million in revenue through effectively negotiating debt collection.
- Resolved over 300 open repair orders in less than a 3 month time span.
- Restored and preserved over one thousand files of media from various types of legacy products.
Timeline
Administrative Operator III
Valley Power Systems
06.2022 - Current
Assistant Multimedia Manager
Living Waters Of Chino
03.2020 - 06.2022
IT Help Desk Technician
Living Waters Of Chino
12.2016 - 02.2020
Video Editor
Living Waters Of Chino
05.2013 - 12.2016
Administrative Assistant
Living Waters Of Chino
05.2012 - 05.2013
Bachelor of Science - Business Management And Human Resources
California Polytechnic State University-Pomona
Associate of Arts - Business Technology
Chaffey College
High School Diploma -
Chino High School
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