Christian Dragovich
Colorado Springs,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restoration Technician
Deep Water Emergencies Services
03.2023 - 03.2024
- Lead Restoration Technician
- Developed strong rapport with clients through exceptional customer service skills, fostering long-term relationships and repeat business.
- Contributed to increased revenue growth through strategic upselling of additional services during client consultations.
- Ensured proper documentation of each project's progress, including photographs and detailed reports for insurance purposes.
- Assisted Insurance Adjusters during the claims process.
- Provided ongoing mentorship and training to new hires, fostering a positive work environment and promoting professional development within the team.
- Proactively addressed client concerns throughout the restoration process, ensuring their needs were met and resulting in high levels of customer satisfaction.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
Restoration Technican
EE Restoration And Cleaning
12.2019 - 12.2022
- Lead Restoration Technician.
- Microbial Mitigation.
- Assistant Supervisor.
- Janitorial Clean-Up.
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
Restoration Technician
Serv Pro Restoration Services
01.2019 - 10.2019
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Collaborated with insurance adjusters to streamline the claims process for clients during their time of need.
Restoration Technician
HireQuest Direct Of Colorado Springs
03.2016 - 03.2017
- Improved restoration efficiency by implementing innovative techniques and tools in daily tasks.
Education
Associate of Occupational Studies - Heating, Air Conditioning, And Refrigeration Installation And Repair
IntelliTec College - Colorado Springs
Colorado Springs, CO05.2019
Skills
- Mold remediation
- Moisture Detection
- Water damage restoration
- Fire Damage Restoration
- Debris Removal
Certification
- IICRC - WRT - Water Restoration Technician
- IICRC - OCT - Odor Control Technician
- AMRT - Applied Microbial Remediation Technician
Timeline
Restoration Technician
Deep Water Emergencies Services
03.2023 - 03.2024
Restoration Technican
EE Restoration And Cleaning
12.2019 - 12.2022
Restoration Technician
Serv Pro Restoration Services
01.2019 - 10.2019
Restoration Technician
HireQuest Direct Of Colorado Springs
03.2016 - 03.2017
Associate of Occupational Studies - Heating, Air Conditioning, And Refrigeration Installation And Repair
IntelliTec College - Colorado Springs