Christian Drozewski
Malden,United States
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
Work History
Network Technician
Dana-Farber Cancer Institute
11.2023 - Current
- Collaborated with team members for successful implementation of large-scale network projects.
- Reduced downtime by proactively identifying potential network issues and implementing preventive measures.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Streamlined workflow for clients by setting up and configuring computer systems, networks, and peripherals.
- Maintained a high level of customer satisfaction with timely resolution of technical issues.
Service Technician
Micro Center
11.2022 - 11.2023
- Build and repair desktop and laptop PCs, set up Desktops and Laptops with software such as ESET and Microsoft Office
- Build new PCs, sell protection plans, antivirus and Data Backups
- Lenovo Certified, iPhone certified
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Commission Sales Associate
Micro Center
09.2021 - 11.2022
- Sell customers custom PCs and PC parts, sell them ESET, Microsoft Office and Protection Plans
- Provide advice on part selection for their budget and needs
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
CVS Pharmacy
11.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Big Y World Class Market
03.2019 - 11.2020
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Certificate - Computer Networking
North Shore Community College
Lynn, MA01.2021
Skills
- Network Services
- Laptop Repair
- Lenovo Repair
- Hardware Upgrades
- Performance Optimization
- Wireless Networking
- Software Updates
- Virus Removal
- Hardware Repair
- Software Installation
Employer
Dana-Farber Cancer Institute
Personal Information
Title: Network Technician
Timeline
Network Technician
Dana-Farber Cancer Institute
11.2023 - Current
Service Technician
Micro Center
11.2022 - 11.2023
Commission Sales Associate
Micro Center
09.2021 - 11.2022
Cashier
CVS Pharmacy
11.2020 - 09.2021
Cashier
Big Y World Class Market
03.2019 - 11.2020
Certificate - Computer Networking
North Shore Community College
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