Christian Duarte

As the Texas Regional Manager and Project Manager at Building Investigation Services LLC, I have played a pivotal role in leading and managing complex projects related to moisture mapping, large loss claims, and environmental assessments. My responsibilities extend to overseeing a diverse team of professionals and collaborating closely with restoration companies, insurance firms, public adjusters, and contractors. This role has required me to travel extensively across the United States to respond to major weather events such as hurricanes and freezes, overseeing multimillion-dollar projects. Additionally, I have been responsible for regularly invoicing clients for substantial sums of money, ensuring accurate billing and timely payment processing.

Key Responsibilities:

• Team Leadership: Managed and directed a large team of professionals on-site, ensuring seamless coordination with restoration companies, insurance providers, public adjusters, and contractors.
• Project Management: Successfully led and executed large-scale projects involving moisture mapping, large loss claims, and environmental assessments. Oversaw all aspects of project planning, execution, and completion.
• Documentation and Reporting: Produced meticulous reports and documentation essential for communicating project progress and findings to contractors, restorers, adjusters, and clients. Additionally, managed client invoicing for substantial project costs.
• Professionalism and Communication: Exemplified extreme professionalism and maintained careful, concise communication with all stakeholders, fostering strong relationships and trust.
• Software Proficiency: Utilized G-suite for efficient file organization and management, streamlining workflow processes.
• Certifications: Held numerous certifications from the IICRC (Institute of Inspection, Cleaning and Restoration Certification) related to restoration and the field, demonstrating a high level of expertise.
• CRM Management: Utilized various CRM systems both internally within our company and alongside partner organizations to ensure effective project tracking and management.
• Email Communication: Conducted daily work-related email correspondence, ensuring clear and prompt communication with team members and external partners.
• Conflict Resolution: Mitigated high-tension situations on job sites, effectively resolving conflicts between contractors and adjusters to maintain project progress and collaboration.
• Long-Hour Commitment: Demonstrated an unwavering commitment to the job, working extended hours during storm seasons, with an average weekly workload ranging from 85 to 105 hours per week.

Skills:

• Project Management
• Team Leadership
• Moisture Mapping
• Large Loss Claims
• Environmental Assessment
• G-suite
• CRM Systems
• IICRC Certifications
• Communication
• Conflict Resolution
• High-Stress Environment Management
• Client Invoicing

My tenure in this role has not only demanded a significant educational and professional investment but has also honed my skills in handling high-stress situations, effectively managing personnel, and fostering strong collaborative relationships. This experience has allowed me to excel in diffusing tense situations, cultivating exceptional teamwork skills, and managing client invoicing for substantial project costs.

As a Personal Trainer at ALL Day Training in New Braunfels, Texas, I played a key role in developing and maintaining a thriving clientele while managing my own schedule and pricing. My responsibilities encompassed client acquisition, fitness program design, and personalized coaching to help clients achieve their fitness goals. However, due to the unforeseen challenges posed by the COVID-19 pandemic and my subsequent transition into the restoration industry, I temporarily ceased personal training in early 2021.

Key Responsibilities:

• Client Acquisition: Successfully built and maintained a dedicated client base through proactive marketing, referrals, and personalized consultations.
• Customized Fitness Programs: Designed tailored fitness programs to address individual client needs, including strength training, cardio workouts, and nutrition guidance.
• Scheduling and Pricing: Managed my own schedule and rates, providing flexibility to clients and ensuring their specific requirements were met.

Transition to Restoration Industry: In early 2021, I transitioned into the restoration industry. Covid caused a majority of my clients to stop coming to the gym and I eventually was forced to change my career path. I started in the restoration industry with the Texas freeze in February of 2021 with a small subcontracting company that hired me as a new technician.

Skills:

• Client Acquisition
• Personalized Fitness Programs
• Scheduling and Pricing
• Fitness Assessment
• Customer Relationship Management
• Adaptability
• Time Management
• Self-motivation

Job Summary: As a Sales Representative at Mold Inspection Sciences of Texas, located in Austin, TX, I held a role in leveraging excellent communication skills and computer knowledge to effectively sell inspections to leads that called our office. My primary responsibility was to promote and sell environmental assessments to customers concerned with issues such as mold, water damage, asbestos, formaldehyde, lead, and VOCs. This position demanded exceptional communication skills, a deep understanding of Texas environmental inspection laws and regulations, and data entry proficiency during phone calls. Operating within a small business environment, I had the unique opportunity to gain insight into all aspects of the company's operations and collaborate across multiple roles, further enhancing my skill set beyond my designated responsibilities.

Key Responsibilities:

• Sales Expertise: Promoted and sold a range of environmental assessments to clients concerned about various issues, including mold, water damage, asbestos, formaldehyde, lead, and VOCs.
• Communication: Demonstrated excellent verbal and written communication skills, providing detailed information and addressing client inquiries effectively during phone conversations.
• Legal Understanding: Maintained an in-depth knowledge of Texas laws and regulations related to environmental inspections and property owner rights, ensuring compliance in all interactions.
• Data Entry: Performed fast and accurate data entry to capture and record essential information shared during client discussions, maintaining meticulous records.
• Team Collaboration: Worked closely with colleagues across various roles, assisting one another with different tasks, and gaining a comprehensive understanding of the company's operations.

Skills:

• Sales and Marketing
• Environmental Assessments
• Telecommunication
• Computer Proficiency
• Data Entry
• Customer Relationship Management
• Collaborative Teamwork