Increased client satisfaction by providing customized investment advice tailored to individual financial goals.
Held virtual appointments with members to come up with goals, and present investment recommendations.
Educated clients on various investment products, empowering them to make informed decisions about their financial future.
Used trackers and other tools to follow money movement from multiple channels into NFIS
Investment Associate
Navy Federal Investment Services
05.2022 - 03.2023
Developed tracking system for team to allow for tasks to be followed up on and completed.
Came up with best practices for Phone & Chat team to help team achieve better member satisfaction.
Tutored new ISC members in the series 7 and Series 66.
Member Service Representative
Navy Federal Credit Union
04.2021 - 04.2022
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
Bachelor of Science - Finance
The University of West Florida
Pensacola, FL
12.2020
Skills
Proficient in UNIO, NetEx 360, and Envestnet
Actively Promotes team engagement
Excellent time management and organizational Skills
Retirement planning
Timeline
Investment Advisor
Navy Federal Investment Services
03.2023 - Current
Investment Associate
Navy Federal Investment Services
05.2022 - 03.2023
Member Service Representative
Navy Federal Credit Union
04.2021 - 04.2022
Bachelor of Science - Finance
The University of West Florida
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