Summary
Overview
Work History
Education
Skills
Timeline
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Christian Eason

Richmond,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Barber

Eason Services
01.2019 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Styled hair according to customer preferences.
  • Managed business customer service, responding to requests and concerns promptly.
  • Consistently received positive performance reviews from guests.
  • Monitored inventory and availability of supplies, tools and products to minimize delays.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Managed complex appointment schedule for high-volume client base.
  • Distributed business cards outside of salon to generate new business.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Completed quality haircuts and styling for men, women and children.
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Customer Service Representative

Teleperformance
06.2017 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

Business Administration And Management

J Sargeant Reynolds Community College
Richmond, VA
06.2026

High School Diploma -

Meadowbrook High School
Richmond, VA
05.2011

Skills

  • Networking Expertise
  • Payment Receiving
  • Dependable
  • Opening and Closing Procedures
  • Retail Salon Products
  • Client Scheduling
  • Verbal Communication Strength
  • Regulatory Compliance
  • Safety Training
  • Cash Register Operations
  • Customer Safety
  • Client Consultations
  • Outstanding Client Retention
  • Business Management
  • Cleaning and Sanitation
  • Client Needs Assessment
  • Accurate Money Handling
  • Work Area Sanitation
  • Tax Law Knowledge
  • Straight Razor Shaving
  • Sterilize Instruments
  • Quality Control
  • Research
  • Conflict Resolution
  • Problem-Solving Ability
  • Critical Thinking
  • Typing Proficiency
  • Health Code Compliance
  • Outstanding Customer Service

Timeline

Barber

Eason Services
01.2019 - Current

Customer Service Representative

Teleperformance
06.2017 - 03.2019

Business Administration And Management

J Sargeant Reynolds Community College

High School Diploma -

Meadowbrook High School

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Christian Eason