Christian Easterling
Jonesboro,GA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Sales Associate
DD's Discount
Stockbridge, GA
11.2020 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Demonstrated exceptional communication skills by engaging with customers in a pleasant and professional manner to assess their specific needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assisted customers in selecting products, providing excellent service.
- Ensured store cleanliness and adherence to safety standards.
- Processed credit card transactions quickly and securely.
- Collaborated with management teams to develop innovative marketing strategies.
- Attended weekly team meetings to review performance goals and objectives.
Crew Member
Dunkin' Donuts
Hampton, GA
06.2018 - 03.2020
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Presented orders to guests within anticipated service times.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05-2024
Associate of Science - Psychology
Georgia Perimeter College
Decatur, GA05-2021
Skills
- Client Account Management
- Promotional support
- Retail loss prevention
- Multi-tasking strength
- Customer Service
Timeline
Sales Associate
DD's Discount
11.2020 - Current
Crew Member
Dunkin' Donuts
06.2018 - 03.2020
Bachelor of Science - Psychology
Georgia State University
Associate of Science - Psychology
Georgia Perimeter College
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