Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Awards
Timeline
Generic

Christian Edgardo Mejia

Balch Springs

Summary

Dedicated professional in First Party customer service with a focus on teamwork and goal achievement. Skilled in conflict resolution, communication, and team performance management. Recognized for reliability and adaptability, leading to smooth operations and customer satisfaction in high-pressure environments. Experienced in guiding teams to exceed objectives and committed to ongoing personal growth.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

South West Credit (NTTA /CTRMA 1st Party)
02.2022 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Developed knowledge base for customer service reps, reducing resolution time.
  • Led by example, handling complex customer issues personally to ensure high standards of service.

Customer Service Representative

Navient Solutions (NTTA 1st Party)
03.2019 - Current
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Representative

Teleperformance (NTTA 1st Party)
09.2018 - 03.2019
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.

Collections Agent

Hilcrest Davidson & Associates
02.2017 - 09.2018
  • Identified past due accounts and contacted account holders to arrange payment.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Updated account status records and collection efforts.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.

Education

High School Diploma -

West Mesquite High School
Mesquite, TX
05.2016

Skills

  • Inbound and Outbound Calling
  • Customer relations
  • Problem-solving abilities
  • Quality control
  • Customer service
  • Team leadership
  • Positive and constructive feedback
  • Team development
  • Relationship building
  • Handling escalations
  • Call monitoring
  • Quality assurance
  • One call resolution
  • Performance management
  • Policy enforcement
  • Escalation management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Education and Training

other

Awards

  • 2024 Collections Management 1st party V.I.P Award
  • Leadership Award
  • highest Quality Assurance percentage Award

Timeline

Customer Service Supervisor

South West Credit (NTTA /CTRMA 1st Party)
02.2022 - Current

Customer Service Representative

Navient Solutions (NTTA 1st Party)
03.2019 - Current

Customer Service Representative

Teleperformance (NTTA 1st Party)
09.2018 - 03.2019

Collections Agent

Hilcrest Davidson & Associates
02.2017 - 09.2018

High School Diploma -

West Mesquite High School

Similar Profiles

CREATE PROFILE