CHRISTIAN E. HIRT
TORRANCE,CA
Summary
Field service professional with strong technical skills and track record of delivering high-quality results. Proven ability to adapt to changing needs and work effectively in team environments. Skilled in troubleshooting, maintenance, and customer support. Known for reliability, problem-solving, and focus on achieving operational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Field Service Specialist
MSXi
10.2024 - Current
- Optimized workflow processes by implementing new technologies and methodologies, resulting in improved productivity for both technicians and clients.
- Established strong relationships with vendors and suppliers, negotiating favorable pricing on parts and equipment while maintaining quality standards.
- Developed customized training programs for clients, enabling them to effectively operate and maintain their equipment independently.
- Collaborated with cross-functional teams to develop comprehensive solutions, improving overall service quality for customers.
Service Manager
Puente Hills Volkswagen
11.2022 - 06.2024
- Perform supervisory responsibilities for managing all aspects of automotive repair and preventive maintenance of an automotive shop, including establishing uniform policies and practices
- Keep vehicle records filed and updated and monitors vehicles for serviceability and safety
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Master Technician
Audi Pacific
07.2022 - 11.2022
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
Master Shop Foreman /Assistant Service Manager
Volkswagen South Coast
01.2015 - 07.2022
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
Master Technician
Audi Pacific
09.2013 - 01.2015
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
Shop Foreman /Assistant Service Manager
Pacific Volkswagen
01.2007 - 09.2013
- Perform supervisory responsibilities for managing all aspects of automotive repair and preventive maintenance of an automotive shop, including establishing uniform policies and practices
- Keep vehicle records filed and updated and monitors vehicles for serviceability and safety
SHOP FOREMAN
Downtown Porsche Audi Volkswagen
03.2006 - 01.2007
- Trained and coached employees to improve performance and skills.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
SHOP FOREMAN
Pacific Volkswagen
11.2000 - 01.2005
- Electrical Diagnoses and Repairs/ OBDII Diag
- And Repairs /Bumper to Bumper Repairs
- Perform supervisory responsibilities for managing all aspects of automotive repair and preventive maintenance of an automotive shop, including establishing uniform policies and practices
- Keep vehicle records filed and updated and monitors vehicles for serviceability and safety
SHOP FOREMAN
PEYTON CRAMER VW
07.1999 - 11.2000
- Electrical Diagnoses and Repairs/ OBDII Diag
- And Repairs
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Technician
Volkswagen of Santa Monica
07.1994 - 11.1998
- Electrical Diagnoses and Repairs/ OBDII Diag
- And Repairs
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
High School -
Venice High School
High School Diploma -
Santa Monica College
Skills
- Win 31, Win 95, Win 98, Windows And Me, Office 2000, Excel
- Reprogram and Repair Home PC’s and Laptops
- Volkswagen Diagnostics 5051B ,5052 and ELSA web
- Remote support
- Field operations
- Diagnostic skills
- Scheduling coordination
- Electrical systems
- Customer service
- Problem-solving
- Troubleshooting and repair
- Service quality
Certification
- Vw Training: OBDII, Electrical Systems, AG4 Operations, 5051 Diag
- Motronics, Adv. Fuel and Ign Diag, Body .Volkswagen certified in Electrical, Chassis, Engine, transmission
- Audi Trained: Power and Accessories I, II and III. Engine Management 1 and Engine Management II, Hunter A4 Alignment
- Completed Audi and Volkswagen Certification requirements
- Electrical Specialist and Expert Technician for 2003-2004-2005-2006-2007-2008-2009-2010-2011-2012-2013-2014 -2015 to 2023
- Hybrid Trained
- R8 Trained
- High Voltage Expert HVE
- ASE Certified in Electrical A6
- P.O.S.T P.C 832 Certified Santa Monica City Police Dept .
Foreign Languages
Four Years Basic German
Thirty Plus Years Spanish
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Master Technician Porsche Audi Volkswagen
30 years with Volkswagen Completed over 400hrs Automotive Training Bumper to Bumper ,Advanced Diagnosis , High Voltage Expert Disassemble of Battery Pack and Replacement of Individual Cells . Guild award Technician 2009
Timeline
Field Service Specialist
MSXi
10.2024 - Current
Service Manager
Puente Hills Volkswagen
11.2022 - 06.2024
Master Technician
Audi Pacific
07.2022 - 11.2022
Master Shop Foreman /Assistant Service Manager
Volkswagen South Coast
01.2015 - 07.2022
Master Technician
Audi Pacific
09.2013 - 01.2015
Shop Foreman /Assistant Service Manager
Pacific Volkswagen
01.2007 - 09.2013
SHOP FOREMAN
Downtown Porsche Audi Volkswagen
03.2006 - 01.2007
SHOP FOREMAN
Pacific Volkswagen
11.2000 - 01.2005
SHOP FOREMAN
PEYTON CRAMER VW
07.1999 - 11.2000
Technician
Volkswagen of Santa Monica
07.1994 - 11.1998
High School -
Venice High School
High School Diploma -
Santa Monica College
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